I purchased my computer from Ebuyer and I had a few issues with it.
To begin with, the PC came inside a big box, with the motherboard box, some protective material outside but inside the case there was none, which I found quite strange being the PC 'new'.
Additionally, there was a rattling sound coming from it, my initial suspicion it was the GPU because the wireless card was touching it but after more testing it was the AMD Wraith, the fan cooler that comes with the Ryzen 2700x.
AlphaSync, which is their supplier, also did not send all the cables for the CPU as they should as I was acquinted with the CPU/FAN due to reviews/previous PC and others.
This was the second retailer I was trying to get my PC from (will tell you that story later) and I expressed that I wanted a swap as the deal was very good instead of a refund.
They conceded and I reminded that I wanted the 3pin to usb cable to connect the AMD Wraith to the motherboard so that I could control the ring and the amd logo colours. They were insisting that I did not need that, which I wouldn't if all I was trying to do is to control the LEDs inside the fans and not the ring and AMD logo. Some back and forth later, they confirmed AlphaSync was made aware of this.
The swap occurs and this time around the case comes with protective material inside and testing suggests everything is fine. However, no 3pin to usb cable came inside. Some more back and forth, insisting why I want this and it comes part of the AMD Wraith cooler and so on, they sorted the situation by sending me out a new cooler.
A few days later after having done the swap out (was done on a Friday), I get a knock on the door to deliver a PC. The PC I sent back to them, DPD made a mess and I asked the delivery guy at the time if he wanted me to scratch the label the box had, he said it wasn't necessary but the PC came back to me anyways. It happens, I explained to Ebuyer what happened and that the box looked messy and it wasn't how I sent it back to them.
Price wise, the PC was a very good deal, with 5700XT, 2700X, B450M-A, 240GB SSD + 1TB HDD, tempered glass case for around 880 pounds.
Although, I must add their prices are in par with other online retailers like box and ccl for several things. You just need to keep an eye daily on the websites to grab a good deal.
Situation fixed, the customer service experience was very good (5*), their supplier not very much(3*) hence the 4* review.