Extra 5% off Sale Orders at Mitre

Extra 5% off Sale Orders at MitreDelivery & Returns

General Delivery Information

Thank you for visiting the Mitre website. We take a lot of care in the quality of our products and want you to be happy with the service you get from us.

Following the COVID-19 outbreak, our DCs are following Government advice by implementing safe working procedures, and reducing the number of staff working at any one time. As such, it is taking us a little longer to process and dispatch orders than usual, and our current expected delivery times are between 3-5 working days. Apologies for the inconvenience, but this is necessary to safeguard our DC workers at this time.

Please note Mitre currently only offers delivery to UK and selected European and International territories. For any queries on delivery locations please email us directly at customerservice@mitre.com and we will be able to help.

Your order will be carefully packaged and despatched to you and delivered within the timeframe of the delivery option you have chosen. Once your order has been handed over to our nominated carrier, you will receive a confirmation email.

In most cases carriers do not operate or deliver on Bank Holidays or weekends. All prices shown on the Mitre website are inclusive of UK VAT unless otherwise specified. VAT will be deducted at the appropriate rate depending on the delivery address outside the UK.

Delivery methods

All products purchased from the website are made pursuant to a shipment contract. This means that the risk of loss for such products will pass to you when we deliver your product(s) to the address you gave us or you (or, in limited circumstances, a carrier organised by you) collects the product(s) from us. You will be responsible for the product(s) once they are in your physical possession or once they have been delivered in accordance with the delivery instructions.

If you have received confirmation of shipping but your products have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your shipping confirmation email.