Returns & Refunds Policy
OUR PROMISE
31DOVER.com complies with all UK laws including the distance selling law. All parcels shipped by 31DOVER.com are quality checked prior to packing for any damages or defects. No damaged or defective items are sent out to you without prior notification to you, the receiving customer. Every bottle is shipped in a specially designed cardboard box that provides superior protection. 31DOVER.com uses the latest packing materials to protect each item contained within a parcel to ensure full protection during transit. Whilst we endeavour to protect all containers, some product containers are weaker than others and these are prone to leakages and breakages.
If you have received a damaged, defective, incorrect or unwanted parcel follow the procedures below.
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