Appalling customer service. I vouch to never attempt a booking with you again, and will be telling all those around me the same
I was due to go on the Cambodia Ancient Ruins tour commencing on the 21st March 2020, booked through the affiliate company STA Travel (equally unreliable).
However, as a global pandemic was upon us, this trip was inevitably cancelled. Since then I was offered a 110% credit note, and able to use this until 2022.
As the company has failed to offer the service I paid for, I demanded a refund and have been pestering the company along with STA Travel since, but to no avail.
They have failed to respond to any emails and calls, this is not acceptable.
G Adventures; when will you pay back the money to the customers who relied on you to provide the service?