This is a great online store for food quality kitchenware. I've had knife sets from them and they are normally a significant saving compared with more common retailers and if you buy when they have a good sale on items are well over 50% off. You can occasionally get discount codes if you subscribe to their newsletter which also include free delivery otherwise it's normally a minimum £50 spend.
Delivery is prompt and items I've had have been well packaged. I've never had any reason to complain, however you can contact customer service online should you have any issues.