My go to pet store for my Jack Russel. It has everything you need for your pets, from food to beds and toys. My local store always has good stock of goods, and at comparable prices. They also have a loyalty scheme that gives points, which convert to give money off your purchases, and have regular special deals. They sell good quality brands and products so they last well. The staff are helpful and knowledgeable about the products, and will advise you if you have particular needs. Not had to return anything or complain, so can't comment on this.