Food is delicious and extremely affordable. The portion sizes in my opinion are excellent for the price paid. They always have something new to try which encourages me to move out of my comfort zone. There are so many different ways of purchasing from here and I love the loyalty rewards scheme they have. Staff work super hard and are always incredibly busy, despite the enormous workload and often some very rude customers, staff are always polite and speedy. I marked down one star for too reasons, the first is when food arrives it is often cold and quite often we will have something missing, such as a portion of chips or the bacon will be missing from the burger I have ordered. Also, I think there needs to be more vegetarian options. The different styles of cheese bites have been wonderful, very delicious but they keep removing them. Only providing a spicy vegetarian option is very frustrating for people with IBD and other medical conditions that makes eating spicy food painful.