I've been a Monsoon customer for many years. Before, the brand used to have a solid, luxury feel (lots of cotton, silk, linen). More recently, I've noticed a lot of man-made fabrics creeping in and this has put me off shopping here so often. Monsoon still has some nice styles and I love the small trinkets available at the front of the stores. I do wish they'd go back to more natural fabrics, though! You can still get stuff in here that you can't get anywhere else and that's why I haven't given up on it 100% but now, it takes more time to find the higher-quality items among the rest.
My experience of customer service has always been excellent. I really love that the staff wrap up purchases in brightly-coloured tissue and use cute stickers instead of tape - even if the items bought are not gifts. Nice touch. The thing is, though, that touches like this are jam and the bread-and-butter quality of the items isn't there so much anymore.
