I'm quite new to this retailer and visited a store for the first time a few weeks before the first lockdown. Before, I thought that Next would be full of light, floaty clothes in man-made fabrics. How wrong I was! I love the classic styles and really appreciate the wide range of clothes available in natural fabrics such as cotton and linen. The stuff in this store had a solid, quality feel to it and this was the most refreshing thing when so many retailers are selling thin, nylon clothes. Customer service in the store that I visited was good and I appreciated that the sales staff didn't push me to buy until I was ready. I can't speak about delivery or returns as I've never had anything delivered or returned anything to the store. Will definitely be returning to this store as a customer, though. What a find!