Nuby delivered a faulty baby walker to me during lockdown. I'm high- risk and couldn't get out to return post it to them.
Nuby dispatched a new walker after I sent them a short video clip showing the problem and told me to keep the other. I donated it to someone who didn't mind that the sound didn't work.
They were super fast resolving the issue via email- despite the fact they were under staffed because of covid.
The other product's that also came with the walker order were of great quality! The weaning spoons, silicon bibs, and suction bowls were all great and wash well without fading.
I absolutely love their thick fox woollen blankets best. They feel so heavy and are really good quality with lovely images. I've bought a few and they have some brilliant child friendly products. I'll definitely use their services again and highly recommend them to friends with young children.