It took me lil while to be convinced by The Body shop so am happy when I went to their physical shop and gladly they offered samples. Fortunately, one of the 2items I tried work great on me. Since then, I ordered few items from The Body Shop as gift items and for me as a regular customer to two items that are compatible to me. I love their deals, the quality, scent and being friendly to the environment. I experienced returning an online order as I receive the wrong items, they are apologetic that they offer me to keep one of the two items to try and will send the right parcel to me. Very good customer service online.