Viator-A Trip Advisor Company Discount Codes

My friend recommended the Viator website to us and it didn't disappoint. We have used the website many times now and have never had any issues. Everything has always been as described and with some great ideas of places to go and things to do. Customer service has been great also from start to finish.

I have never been the type of traveller to sit around a pool or while away the hours on the beach, I am all about discovering new places and grabbing fresh experiences with both hands. Which was how I stumbled upon Viator.com. I had a five day break booked to Dubrovnik, Croatia; and although there appeared to be plenty to occupy my time in the immediate vicinity, I was also keen to visit another country within a minibus ride. The site is easy to navigate, you simply input where you are staying, and the site returns a plethora of experiences, day trips and transfers to peruse. I opted for a day trip into Bosnia and Herzegovina - somewhere that interested me. I made sure that the trip was available on the day I had free, confirmed that the firm running the trip would pick up from my hotel and simply parted with the £60 required to secure my place. As well as a confirmation from Viator I also received communication from the tour company running the trip, confirming my pick up time and place. And booking a trip with Viator really is that simple; Since that successful expedition to Mostar in Bosnia, I have booked six further trips and experiences with them. Excursions as diverse as the Wieliczka Salt Mines and Aushcwitz concentration camps in Poland, to Niagara Falls on both the Canadian and American sides. All well run, professionally handled and expertly guided tours. The Viator refund and cancellation process is also second to none. In April 2020 I was due to visit a bear sanctuary and Transylvanian Castle in Romania. Unfortunately a worldwide pandemic curtailed virtually all travel, which left me no option but to cancel this much anticipated day trip. I simply navigated to "My Bookings" on the Viator website, clicked cancel next to the trip, and waited. Within a week I received a full refund to my original payment method, no hassle or having to chase the company. And this just underlines to me what a well run and competent site Viator is - we often see the true colours of companies when things don't go as planned, and Viator stepped up with a prompt refund and fine customer relations. Ensuring that I will be returning to their site for further expedition booking the next time I travel.

Over the years I've had a variety of trips and only used Viator when it's worked out cheaper than going directly for the reason that they tend to add on a significant premium into prices. That said there has been quite a few pricing errors I've experienced and been lucky enough to have honoured such as sub £3 tours in Colombia, Liverpool and Africa. I would read the information carefully on tours as they don't seem to proof read descriptions and it seems companies can add or amend their own adverts without any assurance from Viator so often what's in the title headline isn't in the description itself and costs can vary as it is often based on a group and when you then say there is only one or two travellers the cost increases! Where it falls down is often there seems to be communication issues between them and their suppliers, e.g. once we were left waiting for an airport transfer that never turned up. I'd always suggest following up your booking by emailing the company direct once you know who they are rather than relying on Viator communicating directly with them. Their cancellation policy is however favourable and this is useful if you are unsure of your travel plans and need to cancel, but again read the small print. If you are a new customer you can often get a 10% discount code for signing up.