I bought a Victorian high level cistern and all the trimmings to do a revamp of my crumbling 100 year old farm house, the price was excellent and I took the advantage of a voucher from Victorian Plumbing and Cashback from Quidco.
Delivery was a bit slow, but was just before Christmas so I can let them off on that one, all seemed okay, but when the plumber arrived to fit it in we opened the box to find that the ceramic cistern was badly damaged.
I contacted their customer service by email along with photos, and very quickly they were despaing a replacement on a 24 jour courier. The damage was down to the original courier I would assume, but excellent customer service, and despite the problem, I would definitely use them again!
Happily I now have a fully fitted and working loo.