I have been a customer for years and my experience of this retailer has been generally very good. I have shopped in their stores in several different towns and have generally enjoyed the experience.
One of the downsides of this store is that their regular prices are quite high for what they're offering and for this reason, I tend to wait for the sales before shopping. I have found the selection of items in the sales is very wide and the discounts offered have been the most generous things - Sometimes up to 70%.
I really appreciate that many of the tops in White Stuff are made from cotton and I feel disappointed that more artificial fabrics seem to be finding their way onto the rails lately. However, the quality of the clothes is still high compared to other retailers, there's a good range of colours and patterns and the retailer has a distinctive vibe. I like that many of the items can mix-and-match and I have found that the clothes last for years.
I have had a things delivered a couple of times and this was an easy process. No trouble at all.
Customer service. My experience of this has been generally good (friendly staff, helpful suggestions, willing to give ample time for trying on items). The main reason this has not been excellent is because the staff ask every time if I want to be on a mailing list. The likelihood is that it is company policy to ask this question and staff don't get a choice about asking this but it still irks me.
Pretty good retailer overall. Better than acceptable. Four stars.