Offer applies to Garmin Fenix 5 Plus, Garmin Fenix 5 & Garmin Fenix 5X.
Delivery times
Place your order before 4pm on…
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
For standard delivery on Weds - Thurs Thurs - Fri Fri - Sat Sat - Mon Mon - Tues Tues - Weds Weds - Thurs
For next day delivery on Tue Wed Thu Fri Mon Tues Tues
Please note these deliveries are only estimates. Custom Made map orders will take one extra day for printing. Framed and canvas products are handmade and usually take 7 - 10 days. If you order on a bank holiday please use the next working day.
Delivery costs
Country
Product(s)
Delivery Cost
UK
Royal Mail standard: 3-4 working days
Courier: 1-2 working days
Free
£3.99
UK
Framed / canvas Custom Made maps: Courier - 9-12 working days
Free
UK
GPS Devices and accessories: Courier - Next day
Free (over £75)
or £3.99 (under £75)
Europe
All items, 4-10 days *
£5.99
Rest of the world
All items, 7+ days*
£9.99
*We do not deliver to all countries, and some specific items, such as GPS devices and framed products are restricted to UK delivery. Please contact Customer Services for more information.
Returns
Please contact Customer Services before returning any items. Select 'Leisure' then 'Delivery & Returns'. You will need your contact information and order number.
For returns under £100, please send the items to: FREEPOST Ordnance Survey (no other address or postage is required)
For returns over £100, customer services will get in touch to arrange a secure collection
Damaged, broken or incorrect items
If the items are damaged or broken on delivery, they can be returned for a full refund or a replacement. If the item you receive is not the one ordered, please return it and we will send the correct ones as soon as possible.
Unwanted items
If you change your mind, you can return any items within the 14 calendar day period and we will refund the purchase price, standard delivery charges and the cost of posting the product to us within 14 calendar days of us receiving the product. Note that this does not apply to items that have been created specifically for you, such as Custom Made maps, which will only be refunded if damaged.
OS Maps Premium subscriptions
You can cancel a new Premium subscription within 14 days of ordering it and we will refund your subscription. After 14 days we will not be able to refund your subscription.
If you have purchased a recurring Premium subscription through the web, you can cancel your next renewal at any time on your My Account page. If you have purchased a subscription through the app, it can only be cancelled through the app store provider. Please check the help for the relevant app store.
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