Annoying Customs Charge
Ask a Question
Bought something for £14.83 on aliexpress, just in the £15 customs amount but had a card stating there is a customs charge of £3 plus £8 handling which makes the product unrealistically priced. However £3 VAT only equates to £15 price which is the cut off amount I thought so why the customs charge? Looked at it today and the charge is now £3.18 so has the £ fallen and they update the amount depending on the currency rate or did they realise their error and increase the amount so it was no longer £15 and therefore over the limit? The item was cheaply priced due to 11/11 but if they check the price today would have been more than £16.
I have bought many items and got away without pay customs charges I'll admit but I didn't expect to be paying them on items under the £15 limit. I'm planning to refuse the item and hoping to get a refund from aliexpress or my credit card company which I realise may fail but I'm hopeful of getting a refund. I realise there is a royal mail customs charge complaint procedure but that looks extremely long winded and time consuming for such a small purchase. It just seems like a random tax lottery.
What have others done in such a situation. It's not something worth paying the extra £11 for. If I pay the £11 I have effectively paid £10 more than its cost. If I refuse it and don't get refunded I have lost £14.83 but if I am refunded I have lost nothing. I think there is a strong chance it will be refunded but not sure. I can argue that the item was falsely declared over its actual value as a customs charge was applied.
Join for free to get genuine deals, money saving advice and help from our friendly community