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Anyone Ordered from OnBuy?

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Hi, I've seen a few things on OnBuy (mostly stocking filler bits) but I've never ordered from there before. The site raves about its trustpilot reviews but I know these can be fake reviews. Anyone ordered from there? Experiences?

Thank you

PinkElephant26
a week ago
What do you think of this?
sunny101
sunny101a week ago

I've ordered quite a few things from them and I've been impressed with the way they operate. The site, itself, doesn't sell anything but acts as an agent. That would normally rings alarm bells but they monitor the sales and keep the buyer up-to-date with the transaction. If the seller hasn't dispatched quickly enough (in the site's opinion) then the buyer gets informed. I had my very first deal from them cancelled and refunded with recommendations of other sellers with identical item options. During the summer I bought a pair of recliners but the wrong colour was sent. I was quickly connected to the seller who apologised, offered swift collection and replacement or a percentage taken off the price. Two transactions, out of twenty, dealt with quickly to a good conclusion. Perhaps I've been fortunate.....

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marty66
marty66a week ago

I haven't, but my mum ordered a sofa bed from them and said she was quite happy with it.

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PinkElephant26
PinkElephant26
Original Poster
a week ago

Thank you, I wasn't sure whether it was trust worthy. I may order some small things at first to see how it goes. Is it China based?

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sunny101
sunny101a week ago

It's UK based - it's worth going on to the site and reading their blog and the list of partnerships. The paypal option is always a comfort too.

This from the site:-

We're a smart way to shop online and the most trusted marketplace in the UK. When you shop with OnBuy, you're supporting thousands of small to medium businesses as well as your favourite brands. With over 35 million products, our online marketplace offers PayPal protection for a secure shopping experience. Shop smart, shop at OnBuy!

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PinkElephant26
PinkElephant26
Original Poster
a week ago

sunny101 thank you. I always feel better when online places accept PayPal. Thanks again Sunny 🌞

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Mick82
Mick82a week ago

I ordered a few things price was great and delivery was quick was very impressed with it tbh

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BonzoBanana
BonzoBanana2 days ago

I was scammed by a seller on onbuy selling goods far too cheap. I ordered a camera and got party whistles and action camera and got an umbrella. I used paypal protection and got fully refunded after showing them photographic evidence of what I'd been sent. Onbuy customer service was pretty much useless and made no sense at all and my reviews of the company that scammed me were not published on the site. They told me it was a computer error and was corrected now but I checked and the scam was still operating with items at the wrong price etc. So zero confidence in Onbuy customer service and integrity but the use of Paypal means you can get your money back if scammed. The fact you can't leave very negative reviews makes their review system pointless though.

I don't like ebay but you can pretty much leave any review you like of sellers and have left very negative reviews of sellers on occasion. Of course ebay doesn't allow negative feedback of buyers you can write negative text but you can't make it seen as a negative comment so you have to search the positive comments for negative text reviews of buyers. Many buyers are completely dishonest on ebay sadly.

I still use Onbuy of course because of the paypal protection and have placed one order since being scammed, with a different seller with no issues.

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