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My Battles with Technology

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Last september told Sky i was not prepared to pay a £10 rise in my bill so managed to get it back down to the former price. I only have basic tv and they wanted me to pay £45 for broadband ....ridiculous price.

Phone was switched without my consent from virgin to 02 and has gone from £10.75 to £14.95.

I have always said I'm a technophobe but tbh i manage quite well for someone of my age, compared with the old ladies at a club i attend. 24 of them and none have a smartphone or broadband whereas i do online banking, shopping, email, LD, copy paste, word, printing etc. So enough of what i can do, here's what i can't: Within 3 months sky had raised my bill to £55.50 again and considering my phone use is less than 100 of my 2000 text allowance and only use data for maps when travelling i feel i am being ripped off by paying same as those who use loads more!

But is it easy to change, swap, even communicate with these people? No. My broadband has been dropping every 10 minutes or so today and does so regularly. Do they deliberately conspire to trap you and make it so hard to sort out. Today i have felt like throwing something or tearing my hair out!

Lynibis
a week ago
What do you think of this?+20 points
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Leannexxx

We had issues with sky last month and I told them get it sorted now or cancel my subscription they sent someone out the next turns out it was the box what the phone line goes in haven't had any issues with it now and I'm with them on sky mobile £6 a month I pay that's unlimited calls and texts because I have tv with them

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Lynibis

Leannexxx maybe I can kill two birds with one stone then as I would save £9 on mobile which would compensate for the rise in tv/broadband. I will make an especial effort to contact them and sort it out. Thanks for replying 😊

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Leannexxx

Lynibis it might be £10 per month now I've been with them for 7 years so they can't put my sim only up still it's definitely worth it www.sky.com/shop/mobile/plans?dcmp=knc-uk-ppc-ggl-1598706197-ACQ-MOB-Trading-PROS-BSEA-NA-New-NA-SIM&gad_source=1&gclsrc=aw.ds

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Lynibis

Leannexxx thanks again Leanne that's very helpful and I shall certainly look into it.

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Pfs

www.bt.com/broadband/home-essentials its excellent 👌 and British people when you ring them up broadband and calls for £15

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Lynibis

Pfs I would do it in a flash but still in contract with sky for broadband, will keep it in mind though, thank you very much.

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Pfs

Lynibis no worries 👍

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Pfs

Lynibis sky do something similar but you will need to contact them and ask themSky social tariffs

Our social tariff offers could be for you if you’re struggling to pay your Sky Broadband or Sky Mobile bills but want to stay connected.

Are you eligible?

To qualify for our social tariff offers, you (the Sky account holder) need to be claiming one of these benefits:

Universal Credit (UC)

Pension Credit (PC)

Income-based Employment Support Allowance (I-ESA)

Income-based Jobseeker’s Allowance (I-JSA)

Income Support (IS)

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blacklabrador

Lynibis Would it be worth biting the bullet and paying off the remainder of your Sky contract?

I use BT Full fibre and it is absolutely amazing, I pay around £138 a quarter, that's for unlimited calls & texts, and guaranteed 150 mbps full fibre Internet.

They do have to visit your house and run a fibre optic cable from your nearest telegraph pole, and stick a little box on the outside of the house, but the disruption is minimal, and the results are staggering, in the 9 months or so I've had it I've not had one buffering moment on things like Netflix/Prime Video.

And the Wi-Fi is so good I now use that on things like laptops, game consoles and smart TV's rather than an ethernet connection.

This is my current speed at 10.30pm on a Saturday night -

Image

I can also hear someone is streaming Netflix and another family member sounds like she is on facetime. You can seriously throw anything at it and it doesn't falter.

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Lynibis

blacklabrador This looks like a really good deal. I can do without sky as I watch lots of youtube, ITVX, iplayer etc so if I also get rid of sky broadband and do phone and b'band as you outline above it would be a decent monthly saving. Thank you very much for the advice.

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Jackscot

Very good information. I will look into some of it. Thank you to everyone

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MrsCraig

We contacted Sky last month as our bill was too high and we were considering leaving. Was very easy to talk to them and we got our bill reduced. Contact O2 as well. I'm with O2 and my bill is £6.99 a month.

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Lynibis

MrsCraig oh my goodness £6.99? I am on a basic tariff and paying nearly £15. These people really tick me off.

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Pjran

My mobile is with Lebara. I was hesitant about changing but in reality it’s been perfect. I’m saving at least £100 pa on mobile and it’s a much better signal. There’s often offers 99p for 3 months then £5 or £6 pm.

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EmmaWright762

Sky have always been diabolical for trying to screw every penny they can out of their customers. I recently had problems with broadband myself. I changed from EE broadband to Zen who said they would take care of letting EE know I was switching. EE however claim they didn't and continued to charge me £40 a month. Not to worry those I've cancelled the direct debit now.

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Lynibis

EmmaWright762 I was cross because the lady swore to me that my payment was guaranteed not to go up for the length of the new contract. It is so hard for little people to get recourse with stuff like this.

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martinlufc5637

We had the same with virgin, price of a new contract was ridiculous despite being a customer for 10 years, so we have ditched virgin and only watch programmes on our firestick with free apps, and to be honest some of these apps are excellent , loads of channels, box sets and movie's all free

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Lynibis

martinlufc5637 I was ok with my Virgin phone package but I felt it was wrong to just move you without permission to another provider. They should have asked and if you said no give you absolutely clear and precise instructions on how to move elsewhere, I am hopeless at anything like that.

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eyeballkerry

We recently changed to sky glass, worse thing we did. So then we had to get back to our old package. Wasn’t easy but we got there in the end.

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