Damart

Hi stevekan91 I would suggest maybe contact the company direct? You could also join the conversation here on our FB Group. Maybe some members can give you some ideas, but best bet would be to contact the company as they are the only ones who can resolve it for you.

I'd wait until they give you the parcel before contacting them to see what you actually get. Just my opinion.

I think if u get only the towels, you can still send it back and ask for a refund. Also on the facebook code there is a huge topic about this, there are other free gifts with other codes.

I would defo agree with advice given by Randomer, to wait and see for the order to arrive.

I'm still waiting to see if I get my order from the £10 off code - just says "In Progress" on 1 order and "Recorded" the other

hi thanks gang received the parcel minus the coat ? the invoice says ongoing ? the only item on the invoice is the towel nothing else ? except at the very bottom it says in progress ? looked at my account and it has stage one and two boxed the stage one says the serial number of the towel the stage two gives details of the coat ? it might still come looking at stage 1and 2 anyway i will keep you updated and many thanks

hi coat came today thank you all for your help ? never had this stage one and two before and the invoice not mentioning the coat ?

I had problems with Damart invoicing once. It was a normal order. Mixture or sale and normal stuff. They took the money but then sent an email asking why I hadn't ordered from them after looking at the site and trying to persuade me to. It did arrive but they were not quick to confirm that the email was a mistake so I was ready for an argument before it did.

Glad this has been resolved for you stevenkan

If you dont me me asking, how long did it take it from you placing your order and recieving your product(s)?. The only reason I ask is, i placed an order on 04/01, and the email statis is exactly the same ever since (mentioned in my above post). Do they usually take this long to deliver?

Many thanks stevekan91 - i'll sit back and wait, but if i'm honest I have a feeling they won't honour my purchase

I've ordered a few times from them and not had any problem. I would give them 14 days and then query it but they are usually quicker than that.

Thanks again Jaycee - sorry about the delay in my reply.

Ok, i'll give them til tomorrow or early next week and then query this with them.

I was considering starting a new thread, with screenshots of my order page, asking whether anyone used the promo code recieved their order - but I'll take your advice 1st.

Thanks again again Jaycee