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Disappointing Flowers..!!

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I paid over £30 for a ‘luxury‘ bunch of rose and lilies bouquet for Mother’s Day.

This is how they were pictured on the website -

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This is how they arrived -

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They look awful, I could have got a nicer bunch for £5.

Would you bother complaining to the company? It was eflorist online and they do have good reviews and 4 star trust pilot so I thought they would be okay!

AliceBell64468
13 days ago
What do you think of this?
lilyflower
lilyflower13 days ago

Definitely complain and send the photos and request a refund not a replacement.

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AliceBell64468
AliceBell64468
Original Poster
13 days ago

Yes, I would hate to think what the replacement would be like anyway, probably just as bad!

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lilyflower
lilyflower13 days ago

AliceBell64468 Looking at original I would expect 6 roses and at least 4 'stargazer' lily stems.

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AliceBell64468
AliceBell64468
Original Poster
13 days ago

lilyflower I know, so disappointed! They are not what I expected at all and definitely not what I would class as luxury!! x

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MrsCraig
MrsCraig13 days ago

I would definitely complain! £30 is a lot of money, especially for flowers and you did not get what you paid for! Complain and ask for a refund as what you got was not what was advertised.

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AliceBell64468
AliceBell64468
Original Poster
13 days ago

Yes it is, I wanted them to be special as I haven’t been able to afford to go up to Yorkshire go see her, but I would have rather put that £30 in the fuel tank and given her a cheap bunch of flowers, so disappointed! I will complain to them, I will try and find their email. I hope you enjoyed your Mother’s Day xx

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MrsCraig
MrsCraig13 days ago

AliceBell64468 I would be disappointed too! We stayed in today and video called our mums. My husband made me a lovely breakfast and my son slept for longer than normal this morning. A nice relaxed day xx

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AliceBell64468
AliceBell64468
Original Poster
13 days ago

MrsCraig awww, he gave you a little rest then lol! Glad you have had a chilled day, well deserved with the little one xx

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MrsCraig
MrsCraig13 days ago

AliceBell64468 he did! Plus his daddy has done all the cooking today and the dishes so I've had a little break from that too xx

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davidstockport
davidstockport13 days ago

Complain and include a link to this page - they'll then see the pictures, and see it isn't just you who thinks something should be done about it, you should get a full refund and at least a bunch of flowers, like the top picture, as an apology, they might even send you a big box of chocolates too.

If they get to see this - DON'T UPSET ME OR MY FRIENDS! ☺

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AliceBell64468
AliceBell64468
Original Poster
13 days ago

Thank you lol!! I just feel bad that my Mom didn’t get the bunch of flowers she deserved. But yes I will definitely be sending in an email of complaint! Thanks x

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ShellyAnn
ShellyAnn13 days ago

Complain for sure. Those look terrible! I picked a far nicer bunch of daffs from my garden than that yesterday.

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AliceBell64468
AliceBell64468
Original Poster
13 days ago

I have found their email online so I am going to email a complaint. I know I could have probably got a nice bunch of daffodils for a lot cheaper as well x

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ShellyAnn
ShellyAnn12 days ago

AliceBell64468 Let us know how you get on with this company.

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Glitterandgold
Glitterandgold13 days ago

Just going to echo what everyone else has said. They look nothing at all like the picture & I certainly understand why youd be upset. Hopefully you'll get the refund you clearly deserve.

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AliceBell64468
AliceBell64468
Original Poster
12 days ago

Thank you for your comments, I have sent them an email and will await their response! I hope I get a refund as these were no present just an eye sore lol!

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AgnesFaludi
AgnesFaludi13 days ago

Oh noo....there was problem with the flowers and they shown in the news they destroyed the lot because of the corona virus pathogen stays on them

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AliceBell64468
AliceBell64468
Original Poster
12 days ago

Oh dear, I hope there wasn’t any virus on my moms flowers!! They look destroyed though!

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hspexy
hspexy13 days ago

Oh dear! Yes, definitely complain. They shouldn’t have bothered sending it in that state. I guess they got damaged in transit? Most likely they weren’t so great when they received them

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angemski
angemski12 days ago

Your order was shocking! Make sure you come back to this thread and give us an update. (if you look on the fb site there are a LOT of unhappy customers with many comments being deleted so you're not the only one)

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AliceBell64468
AliceBell64468
Original Poster
12 days ago

Yes these flowers are just awful! I will keep you posted, I sent an email last night and haven’t had a response yet but I suspect it may be a delayed response with limited people in offices etc.! Shame that other people also had the disappointment! x

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gerrykelly25
gerrykelly2512 days ago

What a shame AliceBell64468. It is disappointing when you plan to surprise someone with a nice treat and you are let down. The florist may try to state that the lilies will open given time, but the roses will be dead by then! The flowers are not what you ordered in terms of the visual representation and she haS therefore broken your contract and you are entitled to a refund. Good Luck!

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AliceBell64468
AliceBell64468
Original Poster
12 days ago

I know yeah, it is a disappointment! Like you say, by the time they open the roses will be completely dead and Mothers Day will be long gone! Fingers crossed they give me the refund 🙂

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Pjran
Pjran12 days ago

I’m sure the lilies will open but the roses look like they need to be conditioned. Google wilting roses, that might give you some suggestions. You should send those pictures to the seller and ask for a refund. They may only part refund as the lilies look okay.

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Pjran
Pjran12 days ago

Try this. Take your wilted flower and snip the stem at an angle about 1 inch from the already cut end of the flower. 2. Add three teaspoons of sugar to the lukewarm water in your vase, and place the wilted flower in and let it sit. The sugar will perk them right up!

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AliceBell64468
AliceBell64468
Original Poster
12 days ago

Thank you for the advice, I will let my mom know to see if she can get them to perk up a little. I hope for a refund of some sort as these were just not up to expectation! x

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Pjran
Pjran12 days ago

AliceBell64468 I like flower arranging especially when I’ve got slots of greenery in the garden, then you don’t need to buy many flowers.

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Dennab
Dennab12 days ago

Sorry that is hilariously bad. Yes, you should complain! I'm sure your mum appreciated them regardless though so don't worry about that.

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AliceBell64468
AliceBell64468
Original Poster
11 days ago

I agree they are awful lol! Hugely disappointing as a gift! And their email response below isn’t much better as I was hoping for a refund now that Mothers Day has been and gone..

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AliceBell64468
AliceBell64468
Original Poster
11 days ago

Guys, please see the email I have had from them.. do you think I should accept the replacement bunch or stick to requesting a refund?? angemski ShellyAnn davidstockport

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angemski
angemski11 days ago

Personally, I wouldn't accept a replacement - they weren't fit for purpose on a booked day that was not repeatable. I would request a refund - but nobody else can make that decision for you. Got to be honest Alice, they were not cheap! You can always mention that your Mum would not be happy to receive them under the present circumstances as she is now isolated. If they refuse there are many of us willing to comment on their page. x

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lilyflower
lilyflower11 days ago

I agree with Angemski. The day has gone it cannot be repeated and you can't guarantee the replacement will be any better.

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AliceBell64468
AliceBell64468
Original Poster
11 days ago

angemski, lilyflower thank you both. I agree as well that now the day has gone it just isn’t the same really.. thank you for the back up as well lol! Hopefully they will come back with a reasonable outcome 🤞🏻 xx

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Dennab
Dennab11 days ago
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AliceBell64468
AliceBell64468
Original Poster
9 days ago

Hey guys, I emailed them back to say I did not want a replacement bouquet and they have offered the refund today which will be processed within 3-5 days! Atleast I have not ended up having to pay for this awful bunch!

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angemski
angemski5 days ago

I didn't see this update but just got reminded by a flower advert and searched back. Great news on the refund. 👍

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Loislane
Loislane5 days ago

Well done hun thats great news x.

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AliceBell64468
AliceBell64468
Original Poster
5 days ago

angemski & Loislane thank you both, good result in the end! They obviously try and offer the replacement bunch before a refund!! xx

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Loislane
Loislane5 days ago

AliceBell64468 because they are cheeky and think they can win lol well done on result 💖x

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gerrykelly25
gerrykelly255 days ago

That’s good news AliceBell64468. Glad you persevered and got your money back.

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Caz2
Caz25 days ago

Yes i would ask for a refund.

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