Horrendous Service by Currys, How Do I Fix?

food for 3 hours it will be fine. as for curry's get money back order elsewhere..

Contact Trading Standards to see if they can intervene to get your money back and go to John Lewis.

I am glad you posted this as I have been needing a new fridge freezer and was going to buy from Currys, this has put me right off. I have seen a great one on John Lewis as suggested by Pjran so that has decided me.

While I am here I must admit to being worried about their recycling scheme as I have a big old american style fridge freezer and worry that they may balk at taking it away as it is not 'normal' size. I have tried to find an answer on their websites but wondered if anyone here has been in this situation?

Get your money back and buy elsewhere. John Lewis, maybe?

Shame on Curry's and that immoral driver. He shouldn't have asked for cash, if anything, it's if he had done his job he may have gotten a thank you in cash value.

I would not buy from Currys either, continually bad service, surprised they don't add bad service to their motto.

I've had poor service from Currys and also been completely lied to by staff instore. I only really use Currys if it is a real bargain or I want to look at items before ordering elsewhere. I did buy a Panasonic plasma tv from them in the past and they were utterly useless when it had a fault with purple snakes on the screen (issue with some plasma tvs). Luckily Panasonic UK sorted a full refund for me.

Also worth pointing out Currys often have exclusive models which are by major brands but have a slightly different model number, this is so they don't have to price match and also means you are reliant on Currys to do repairs outside warranties because its not a model sold outside Currys. I assume this is still a thing it was maybe 5 years ago. Currys are best avoided. I used to work at Comet years ago, similar culture of upselling scart cables and insurance and avoiding dealing with customer returns if possible. I'm sure expensive scart cables are now expensive hdmi cables that they push you to sell.

Currys is a great place to go and "look at" , even compare items in the flesh as it were . I don't think I have ever bought from Currys (their reputation precedes them ! ) but have checked out televisions ,washing machines and fridge freezers there prior to buying elsewhere . Many of their items have slightly different model numbers ( as previously mentioned - gives them an excuse not to price match ) but overall a good place for browsing - Certainly not for buying .

My curry’s is fine the delivery driver gives us vouchers and stuff but the stuff has some scratches like it’s been used

My dad had this problem with whirlpool got a new freezer didn't work they sent someone out and they said it had been dropped so he lost all his food they sent another one out and that's great but I still wasn't happy about it so I got in touch with resolve in the end he got half of his money back and £100 for food lost

No I just went on resolve website and put in everything there

We had awful service from Currys as well with a tumble dryer we purchased. The door was faulty and wouldn't close so they came to collect it a week later which is when the problems started. They said a replacement would be sent out once the faulty one had been received at their warehouse, but after a week without any contact regarding the replacement, I phoned them and they said they had no record of the faulty one being collected, thus the replacement hadn't been dispatched. 5 weeks I spent phoning, contacting their social media team trying to get a refund and just was awful dealing with their couldn't care less attitude. I would never buy from them again.