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Ipsos Now Fobbing Me Off/passing the Buck Re: My Missing Giftcard

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I found an email now saying that the giftcard that I ordered and never arrived (and they claimed they have no record of despite the 2 emails I have) was from their partner site (Which is also called Ipsos - Ipsos market place) and to now contact them, which I have just done. I'm fuming. They are fobbing me off/passing the buck here. No one wants to issue me with the gift voucher I earned doing their surveys! now I earn a lot of points with them and really if they do no honour this and give me my voucher I want to delete my account, but they are one of my main survey sites. I just want to give everyone a heads up about this. If you order a gift card from them and it doesn't arrive, then you won't be getting it by the looks of it.

ShellyAnn
10 days ago
What do you think of this?
MrsCraig
MrsCraig10 days ago

This is the one thing that I don't like about survey sites! If you have earned the points to get the gift voucher then you should get it! Hope you get your voucher, I think it is shocking that they do this!

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ShellyAnn
ShellyAnn
Original Poster
10 days ago

I think it is interesting they claim they have no record of me ordering it but when they then sent me off to go and sent a message to Ipsos market place it has sent back an automated reply with my account details o there and it has the £10 gift card there listed at the bottom! So they do know damn well I ordered it. I think they will say under T&Cs that once it has been sent out if it goes missing it is not their responsibility. I think that £10 has gone into thin air. I'm fuming. I often wonder why I do surveys, comps, freebies etc as the amount of problems I've had and had to sort out. I turned the laptop off yesterday and gave up for the day. Did not put it back on until this morning. If I didn't need the money I would knock it all on the head.

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