1. Home
  2. Chat
  3. Laptop Developed a Fault.

Laptop Developed a Fault.

Ask a Question

I purchased a ASUS TUF FX705DY-EW003T, AMD Ryzen 5 at a price of £700. That was on the 11/12/2019. It total died on the 25/1/2021 only 13 months old. I bought it from box.co.uk. I contacted them and they said i need a engineer report done to claim under sales of goods act. Got the report which said a short on motherboard. not my fault. Now they are saying the fault was not there when i purchased the laptop so they will not stand over it and fix it. Any help

RyanNoble
9 days ago
What do you think of this?
zai
zai9 days ago

mark.jordan@box.co.uk this is the managing director, email him directly explaining everything. Don't forget to state to attach a copy a copy of invoice and the engineer report. Hopefully he should be able to resolve your issue. Had the same issue with PC World , this is how I got it sorted.

Like
Reply
1
RyanNoble
RyanNoble
Original Poster
9 days ago

was in contact with him already. It is looking like i will have to got to the small claims court

Like
Reply
zai
zai9 days ago

How about contacting Martin Lewis, no one likes publicity lol. Really an electrical item is supposed is to last way more than 13 months. Just do a search on the make and model of your laptop and see if it's a common problem or if others have been other issues with this laptop. Gives you a bit of argument to stand with.

Like
Reply
RegularComper90
RegularComper909 days ago

Throw it out the window.

Like
Reply
neo1
neo19 days ago

Have you been in contact with directly Asus to see if they can help under any type of warranty that they may have

Like
Reply
RyanNoble
RyanNoble
Original Poster
9 days ago

have talk to Asus and they say not there problem go to seller as warranty is up

Like
Reply
RyanNoble
RyanNoble
Original Poster
9 days ago

Thanks everyone Have sent the CEO and email as well as a letter i got off which site for consumer right act 2015

Like
Reply
zai
zai9 days ago

https://www.phoronix.com/scan.php?page=news_item&px=ASUS-TUF-Ryzen-Thermal-Fix

Have a read... seems asus had an issue with a few models which have now been fixed causing overheating somewhat which in turn can damage the motherboard. Do a bit more research as I have read a few things about causes of motherboard failure then put it to Asus. Good luck.

Like
Reply
kikogpe
kikogpe
Mentor
9 days ago

When the warranty has expired it seems to be normal practice for retailers to simply shrug their shoulders and say they cannot do anything. There is no mention of your statutory rights! In these circumstances you need to stand firm and state that the laptop is not of satisfactory quality and you are making a claim for a repair under the Sale of Goods Act and this is nothing to do with the warranty. At this stage, you will probably be talking to the manager or head office. They are likely to ask for an engineers report to prove that the item is faulty, which is reasonably and to be expected. All you need to do is find a local reputable computer repair shop and ask them for a report. Don’t worry they should reimburse you for this. If the laptop is found to be faulty then the retailer should agree to a repair. If they cannot repair the laptop they can offer a replacement or a cash refund taking into account your usage.

If they don’t agree to repair your laptop and it is less than five years since purchase then you will have to take them to the Small Claims Court. This is easier and cheaper than you may think and can be done online.

http://whatconsumer.co.uk/making-a-small-claim/

Source: https://whatconsumer.co.uk/faulty-laptop-rights/

Like
Reply
1
davidstockport
davidstockport9 days ago

You were correct to initially contact the retailer. (it is their responsibility not the manufacturer's - they can take it up with the manufacturers.)

This might help:

Contact the retailer's head office: You won't get any joy from youthful shop staff or call centres. Be firm and explain you think your product hasn't lasted a reasonable amount time. You want it to be investigated and repaired, or replaced if it turns out to be faulty.

From: https://www.theguardian.com/money/2006/mar/25/consumernews.howtocomplain

Personally I would forward them that link when asking for money back, repair or replacement, to let them know I was aware of my rights and making them aware of their responsibilities before commencing legal proceedings.

Like
Reply
One of the UK's largest deal hunting communities

Join for free to get genuine deals, money saving advice and help from our friendly community

Kelsey, Tom
& Deepak
Founders
Founders of Latest Deals
We use cookies (e.g. personalisation, analytics, social media). Find out more.