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The Level of Unprofessionalism by 3 Pin Products

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I've read their Trustpilot Review Page and have reported them to Trustpilot because the way they treat customers is shockingly bad.

Here's an example:

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Links:

- Website: https://www.3pinproducts.com/index.php?route=common/home

- Trustpilot: https://uk.trustpilot.com/review/3pinproducts.com

Whether it's also a scam or not, that's a different matter. What matters is that they don't respect customers who leave 1 star reviews this is because they've paid for a product and haven't received what they paid for.

A company (if even it is) like this won't last long as they're hostile to customers. Just unacceptable.

PhilipMarc
23 days ago
What do you think of this?
angelik
angelik23 days ago

I'm not familiar with the company, but that is a rude response. I'm sure it must be frustrating/annoying to get a 1 star review, but there are professional ways to respond and address it.

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PhilipMarc
PhilipMarc
Original Poster
23 days ago

A few years ago something went wrong with an item I sold to a guy, I was always respectful, but he was nothing but disrespectful.

He left a negative review which was uncalled for and I discussed it with eBay and it was removed.

I can't even remember what was it about, just that it was a bad experience.

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Lynibis
Lynibis23 days ago

Well a company is hardly likely to applaud and thank anyone for leaving a bad review are they? You disliked a review given about an item you sold so much you got it removed so you can't really have it both ways.

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PhilipMarc
PhilipMarc
Original Poster
22 days ago

Mocking and insulting customers is extremely unprofessional. Banks, retailers, labels, outlets, supermarkets all get 1 star reviews from time to time, but do you think they have a childish, immature behavior like 3PP do? No, they do not.

Accepting and normalizing behaviors like those cannot and should not be done.

Now, even if 3PP aren't scammers (folks on the "other" site say) they've already damaged their reputation as it is and their lack of respect for customers is visible.

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TheChimp
TheChimp22 days ago

PhilipMarc It seems like the T&C's and advice had already been outlined on their site, so buyers should have read it before buying.

People shouldn't leave 1 star reviews just because they didn't read the terms properly.

The reply is a bit rude, but you can understand their frustration.

And what is this 'other site' that you talk about? I know of no 'other site' 🤔

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nina090976
nina09097622 days ago

It looks like a very new company,given the fact it has only 150 reviews.I would be very wary too,in the sense new businesses(scammers)tend to pop up close to christmas,I see it on Facebook quite often,..a popular item is on sale(toy,cosmetics,clothing)..you receive the item&it's nothing like the item described.I hope you receive your item or at least be able to get your money back.

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AliceBell64468
AliceBell6446822 days ago

I do think it is very unprofessional. Any potential customers can read that and you hate to think that would be the level of customer service if there was an issue whilst using them!

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PhilipMarc
PhilipMarc
Original Poster
22 days ago

The address they have on their website shows this on Google Maps:

Image

This says everything.

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davidstockport
davidstockport22 days ago

That building society (in Kington) was being closed over 5 years ago - Google maps are not changed when that happens. https://www.herefordtimes.com/news/11655387.building-society-to-pull-out-of-kington/

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davidstockport
davidstockport22 days ago

How ironic:

"This is why we explain what the potential delivery times are for you decide if you wish to proceed. We take no responsibility for your failure to comprehend basic English."

One might conclude that because of the missing word "to" between "you" and "decide" the writer's comprehension of basic English isn't too clever either.😀

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SinbadNN
SinbadNN21 days ago

Yes definitely a scam, the good reviews are ALL fake, - check the times when their 'other' reviews were written. This 47 days delivery from ' warehouse 3' is a joke. This company will disappear in er..... about 47 days.

I got zipped for £609, not happy. Ok I can make a section 75 claim but I bet it takes months to get the compensation.

I feel really sorry for those people who have ordered Xmas presents, it's going to be a miserable Xmas for some children this year, thanks to Luka.

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MerryXmasLuca
MerryXmasLuca8 days ago

Scam. To help anyone who's been shafted, 3 Pin Products is owned by Luca Guerra, Tech Elite Ltd of 20b, High Street, Kington, England, HR5 3AX. You can report the fraud to the Action Fraud Police, and having a crime reference number will help in getting a refund from your bank.

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Imnotcheap
Imnotcheap8 days ago

Most customers go to company to get better results before reviewing on trust pilot so imagine how bad customer service was

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PhilipMarc
PhilipMarc
Original Poster
8 days ago

This was posted recently on Endole:

Image

He has no shame. Scammed people, keeps on taking down reviews at Trustpilot and terminates another fraudulent business.

Only a matter of time before he starts another website where he scams more people.

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AHZ
AHZ6 days ago

It looks that I am also in the same boat as I bought the iPhone for my daughter as a gift. I communicated with 3PinProducts through email to see the availability of the item. They confirmed and convinced me to place an order soonest, so I could avoid the stock last issues and get it on time. However, I paid and they sent me the invoice and confirmation of my order that it will take 28 Business days to deliver because it has to ship from Warehouse 3 (Malaysia). I had an argument with them, why you have not informed me earlier that you do not have stock in the UK despite pushing me to place an order to avoid stock last issue. I got a similar response from them saying that I have to read the Terms that order can be ship from any of 3 Warehouses. As per the order, the delivery date is 15 Dec. I am hoping to get the item on time… I am also worried now after seeing these posts here. I’ll also let you know whatever the outcome will be… Anyone has any idea… What to do now?

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PhilipMarc
PhilipMarc
Original Poster
6 days ago

You were trapped into a scam.

What you can do is contact your bank and ask for a charge back while explaining your situation.

Even Luca Guerra's 3PP Trustpilot page is no longer accessible for people to write reviews since he shut down the website. It's frustrating that he got away with it and nothing happened to him (either be sued or arrested).

Anyway, Trustpilot isn't a credible source for genuine reviews. I posted my last one for Trustpilot themselves and that was it.

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AfiyahRai
AfiyahRai5 days ago

Hi I also had ordered iPad from here and then got the same response that it will be posted from Warehouse 3. been deceived all along . He needs to be sued for fraud. Amy

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AfiyahRai
AfiyahRai5 days ago

Trustpilot is completely untrustworthy

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PhilipMarc
PhilipMarc
Original Poster
4 days ago

If I worked for Trustpilot, I would just quit it because they're so unreliable. I did that for Selfridges.

I'm not going to say what a manager of theirs did nor what an employee did, but both were deplorable. Even more so it was at a kids section.

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PhilipMarc
PhilipMarc
Original Poster
4 days ago

Another update on Endole of this company:

Image

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LindaAtchison
LindaAtchison3 days ago

Company has disappeared now and is not fulfulling orders. I've luckily successfully claimed back from credit card.

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IMP
IMP2 days ago

Everyone owed money from this cheat should get in touch with Companies House to ask for a refusal of the company being dissolved...I’ve already sent an email, but will send another... We need to ALL do this! As long as the company still exists, and legally right now it does, we can stop him transferring the cash from the business to himself! Even if he has already done it, we can try and have it reversed!

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PhilipMarc
PhilipMarc
Original Poster
2 days ago

Action Fraud

Citizens Advice

Small Claims

Endole

Companies House

And.. the police?

Those are the options for customers who were robbed by Luca Guerra, and he's still active as part of Tech Elite Ltd though it may not be for much longer since he knows how much heat this scam brought up.

I wouldn't bother recommending Trustpilot either to contact or to leave reviews, they're just so unreliable and untrustworthy these days.

Someone made a fake company and with fake reviews, think either triggered Trustpilot? Nope, only after they were contacted (surprisingly).

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shahram62
shahram6213 hours ago

I i ordered iphone ane today should arrive but noting i gotform from my bank to disput

I just a fake company they dont even replay to my emils

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PhilipMarc
PhilipMarc
Original Poster
10 hours ago

Luca Guerra closed down the website. Contact your bank and ask for a charge back.

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shahram32
shahram327 hours ago

I have done just to wait from my bank to act on it

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Tk3
Tk37 hours ago

The link to their website does not work, have they closed down or something?

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PhilipMarc
PhilipMarc
Original Poster
5 hours ago

Yes, he closed it down. I'd bet that whole "refunds" was just him pretending to care about those whom he scammed.

It used to display this:

Image

On Trustpilot while the website was semi-active (with that message), he kept taking down reviews on Trustpilot so no one can say he had good intentions. Not to mention his sarcastic responses from way before.

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