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Paying to Return Your Order?

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Are you happy to pay to return your packages?

With more brands like Zara and H&M charging for returns, do you think it's fair for shoppers to be penalized for returning online purchases?

SamGoodship
a week ago
What do you think of this?+20 points
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sallylester1

No I do not a lot of the time you have to pay to have it delivered ! So by doing this they are quids in both ways

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martinlufc5637

I have changed how I shop online now, I only buy from companies that offer free returns

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MrsCraig

I only buy from companies that offer free returns. I remember buying things from only 5 pounds and it would have cost me more to return the items than I actually paid for them due to their return cost. Never shopped there again.

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dhughes33

Free return s or nothing cause you can not see size or even the product so companies need wake up otherwise shop else where

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mbgmark

If product is faulty return should be free. Why should companies pay for postage because customer changed their mind? If they don’t charge free return, they will only add it on somewhere else.

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JosephineWeir

No because quite frequently goods are not exactly as advertised eg colours, sizing inconsistent and often depends how photos are taken. They can be deceiving and not what you want or need when product arrives

because of online shopping we don’t have much opportunities to visit high street shops these days so why penalise us for being forced to shop on line ??

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chele44

No definitely not, no matter how much I want something I won’t buy from a company that doesn’t offer free returns. That’s 1 of the 1st things I look for when I order of any company, do they offer free returns and if they don’t I’ll buy the item elsewhere

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LillyBuck

No way. But having said that I know a girl who orders about 5 dresses so she can try them on at home then keeps only 1 and sends the others back and I don't think this practice is fair on the store. If there's a good reason to send something back then the store should pay. X

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Bonnie711

LillyBuck I totally agree with you, folk shouldn't order more so they can try one, then send items back.

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PhilipMarc

LillyBuck People like her should be banned from abusing returns.

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SebK84

LillyBuck Please don't worry about the stores, clothes are made in China and shipped to UK for next to nothing. It's an online shopping how could you possibly know if clothes fit or not or if the colour will suit you. Additionally some of those clothes are badly made with inconsistent sizing and I had that on some expensive brands as well.

To answer your further question, some stores don't keep certain sizes/colours hence people must shop online. Imagine you want for example red colour and it looks nice on your screen but when you got it it's actually pinkish red and you simply don't like it. What would you do, keep it as you don't want to send it back?

Those saying ban the people abusing the returns, please answer how long is a piece of string.

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LillyBuck

SebK84 I think that people should shop in the stores if they want to try on different sizes and styles. I think that if people shopped in stores then the town centres wouldn't be dying and you wouldn't have to pay for postage or returns. It's a lazy way of shopping so we can't moan about it. I do it myself !

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SebK84

LillyBuck Brick and mortar stores rarely keep all stock, most are available online as they have a massive warehouse/s to operate from. How can you check if that particular colour will suit you if the only chance is to order it online ?

Second thing is that often it's cheaper to buy online than in-store and stores don't want to match their online prices in-store.

Third, people do work and have no time to waste. Some visit high street stores only to find out what they need is not in stock, nothing to do with laziness mentioned by yourself.

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jms19

Well i think there are two sides of the coin, i know a lot of people (especially during covid) were just ordering things they had no intention of keeping and so obviously i can see how this impacts the business and also environment.

On the other hand if they want to move their shops mostly online then really people are going to return stuff because a picture does not always represent the full product and also with clothes you don’t know how it’s going to fit.

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triciafoy1

You pay to have it delivered but the company pays to send it to you, there is no such thing as free delivery. The company is not quids in by charging delivery and charging to return, they have to pay to send. So many small businesses no longer around as they cannot afford to offer free returns and deliveries. We will soon only be left with the big companies that can afford to swallow up these costs. We will then know all about it when they can charge us whatever they like as there are they have put all the small online businesses and shops out of business.

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Bonnie711

No, if we are paying for delivery and the item is not suitable for whatever reason and you need to send it back, it should be FREE !!!

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TheChimp

Bonnie711 Don't start me.

You've got absolute morons ordering the same item in 4 different sizes and then sending 3 of them back.And you reckon that the retailer should absorb the costs of returning?

GIVE YOUR HEAD A WOBBLE.

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SebK84

TheChimp Calling people m... is a bit low, don't you think?

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TheChimp

SebK84 Nope, I'm just calling out the morons

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JulieMullins

I do not buy from companies that charge for returns if I can help it.

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cathrush

No it’s no fair , I’m house bound and got to shop on line . You’ve got to try yr items on it might not fit or suit you ,so you have to send back . I think they might lose a lot of on line purchases

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PhilipMarc

cathrush It's not their fault customers ordered the wrong size and aren't happy with it.

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SebK84

PhilipMarc Do you ever heard a phrase that customer is always right? Do you know why is that? It's because if customers stop buying their products they will be out of business.

Now, someone purchased product online which doesn't fit, it's not the correct size, or was badly made. In your opinion that is customer fault who paid money to receive an incorrect product.

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8ddh778shm

So the customer pays to receive and return . Er no you can’t have it both ways

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NigelPrice

I'm usually happy to pay for delivery if it seems fair but I wouldn't pay to rerurn as well.

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juliekerr21

I only buy from companies that offer free returns

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blacklabrador

I cancelled my Next Unlimited because they started charging for returns

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SebK84

blacklabrador There was a glitch on Next website where you were able to order a free swatch (with free delivery) and within 30 minutes delivery was free on all further orders. They since fixed the bug and I stopped ordering from them. They saved the delivery cost but lost a customer.

Additionally their sale products are there for a reason as many times are simply badly made

I never bothered with Next Unlimited

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blacklabrador

SebK84 Yep, used to get the majority of my clothing on the Next Sale, but the quality and variety has gone right down hill.

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KAW18

It depends on why your returning the item if you just changed your mind then maybe so. But it should always be free if an item is damaged, or faulty or incorrectly sized.

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PhilipMarc

KAW18 I agree, but when it comes to clothes "incorrectly sized" can be misused by customers who ordered a size too big or too small... Just try it in store.

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KAW18

PhilipMarc what I meant was I bought some trousers from TKMaxx which was in the clearance so only one size available the size listed online wasn't the size on the item so therefore was too small for me. It was there fault but I had to pay to return them I never got my money back even though in there returns policy it said I could be refunded. I don't order with them any more. It's not always easy to try things on in-store. I have Agoraphobia so don't go out much and when I do I go to local shops there isn't any clothes shops near me.

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SebK84

PhilipMarc Isn't it the reason people are buying various sizes, inconsistent sizing.

If you like something and it's on sale then you either purchase few sizes to check which will suit you best or you may lost the chance to purchase it if you only order 1 and item goes OOS.

Just try in store- another myth. Stores very often have limited stock in store and many online items simply are not available in store.

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SebK84

KAW18 With TKMaxx you can return for free to the store. I know it may not be for everyone but I used to do it that way in the past.

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HEDGEHOGS

If I order things on line I usually make sure the company offers free returns.

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PhilipMarc

No, IF the product is faulty or the wrong size, but when it comes to clothing it's easy to fall under the "wrong size" category so in that case customers should be charged.

Try clothes in store if you're not happy with it.

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SebK84

PhilipMarc Are you a store owner as from your comments I strongly believe you are?

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kitty88uk

No should not pay for returns unless there’s something wrong about them like it’s damaged but it is understandable why they are charging you. Best to see if you have a store to return them too which is what we do. If you don’t any any of them where you live that’s a shame just don’t buy online look elsewhere see if there’s a shop to return clothes first before buying

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jdible

The cost of postage now is a rip off only order anything from companies that offer free returns

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BonzoBanana

I think for something you've changed your mind about then you should pay returns as its unfair to the seller to pay those costs but when something is faulty or not as described. My mother is a terrible serial returner which means she returns more than she keeps and that has more of an environmental impact. Thinking about my returns recently. I had two faulty laptops returned and 4 memory cards from Amazon that were fake products which didn't have the capacity stated on them. I certainly don't think I should have to pay for those returns as the sellers had broken the contract of sale by supplying faulty or fake products. So where the seller has broken the contract of sale I think they should be liable for return costs.

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eyeballkerry

Just recently, 3rd June 2024, Boohoo MAN has just changed this. My daughter paid out for premier subscription and now they do not offer free returns. How can this be right when you have paid for the service?

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EmmaWright762

No I think they will lose an awful lot of customers when this becomes known. There are so many online stores to choose from and brands tend to sell their items through more than one of them. Given the choice I would not under any circumstance choose a store which charged for returning items.

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RegularComper91

If the product is faulty or doesn't match the description when purchasing, then it should be free.

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xKJG93

I think it's wrong they charge you to return even more so when you pay for delivery like £3.99 and then they charge you like £1.99 etc to return it as well

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xKJG93

xKJG93 to add to that as well I think people will start to not shop and they'll start losing a lot of custom because of it imo

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LL81

I dislike paying to receive an order let alone paying to return unwanted items. On my latest delivery I received free and returned to store. I try to do my homework on the company returns policy and search reviews about a company if I’d never used them on trust pilot.

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Pjran

I don’t shop from Next online since they introduced delivery charges and then having to pay to return it. These shops are loosing a lot of trade, I appreciate they are making huge profits but maybe they’re being too greedy.

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