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Premier Inn Cancellations

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I've booked for a stay in London in May in Premier Inn and with the current situation (and being vulnerable) I was worried I might lose the money, as I paid on their non-flex option. However, they have now said all bookings between 19th March and 31st May can get a refund for their booking whether flex rate or non-flex rate.

"For bookings for stays from 19th March – 31st May 2020

Based on the latest Government advice we will now be providing customers an opportunity to cancel their Non-Flex or Semi-Flex booking and obtain a full refund. At this stage, this only applies to customers whose stay is due to commence between 19th March 2020 and 31st May 2020. The booking must be cancelled by 23:59 the day prior to arrival"


8 days ago
What do you think of this?
MrsCraig7 days ago

Our son was due to be Christened in Northern Ireland at the start of May. We were staying at the Premier Inn, my husband cancelled it a few days ago and we managed to get a full refund. Nice to know that they are refunding people.

Original Poster
7 days ago

I agree I thought we might have lost our booking as we booked Non-flex rate. But they've said this now. I just need to know our theatre show is definitely cancelled (currently only cancelled up to 20 April), then I can cancel both of my stays 🙂 🙂

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