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Returning Faulty Item - Essential Trip?

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So, before COVID I purchased a Rolson garden spade from B&M. About 10 days ago the handle came clean off despite non heavy use. There is a warranty with the spade and I have the receipt. I don't see it as an essential trip going to return something to B&M as well putting staff at risk handling items, receipt and cash and I'm wondering what the best way off going about it is? Emailing Rolson directly or just holding off until some of the restrictions are over?

rararachel
1 month ago
What do you think of this?
Johnny
Johnny1 month ago

I would email then now with a photograph of the broken spade and a photo of the receipt. Then you have a dated record. They may just send you a replacement if you ask.

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rararachel
rararachel
Original Poster
1 month ago

Thanks, I will try that and see what they say.

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angemski
angemski1 month ago

Good advice from Johnny as many companies have banner across their websites with updates. I had a similar problem from a recent purchase - security light from Argos. They have a new policy stating that a faulty product can be returned in the month after the lockdown ends. It had a couple of dings on the casing but it was essential and they were not taking returns and no replacements in stock. The policy is helpful but not if you need a new one now.

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Dennab
Dennab1 month ago

B&M are very forgiving with returns at the best of times. I've never had an issue with them. Just do the obvious stuff ie. put it in writing that you have a faulty item. If they give you any trouble, I know the owners 😉

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Ann1984
Ann19841 month ago

lucky you have receipt because that item could have been reduced and that what they would give back. I had a dash cam was faulty few weeks later rac one and because no receipt they offered me 10p. I said no thanks i keep just for the sd card

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rararachel
rararachel
Original Poster
1 month ago

Ann1984 yes I have the receipt.

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LeanneWard
LeanneWard1 month ago

When was it that you purchased the item? X

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