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hi

i am very disappointed at latest deals. i log on today and i find out that 9 of my vouchers have been removed. some of these were shared a few weeks ago and they all got removed because of quality guidelines. which is not true. i have also just shared one deal and i tried to share another one and it says You're a sharing machine! We're afraid you've reached the limit. i had only shared one deal and i am a sharing machine. i spent alot of time sharing these deals and vouchers and this is not fair. i was also very happy that i got rewarded when i hit 50000 points but now i feel very upset.

thank you

i have tried to contact you but nobody has replied.

kane122
1 month ago
What do you think of this?
MrsCraig
MrsCraig1 month ago

You need to use the contact us form for enquiries like this. You need to give them time to reply as they are a small team and are very busy.

If you feel that they do not go against the quality guidelines then you need to explain why to the team and they will look into it. When did you last share a deal? If it was less than 24 hours ago then that could explain it or there could be a bug in the system. Again you need to use the contact us form and give them time to respond.

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kane122
kane122
Original Poster
1 month ago

thanks i contacted them on Sunday evening

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kane122
kane122
Original Poster
1 month ago

kane122 but have had no reply

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MrsCraig
MrsCraig1 month ago

kane122 it is only Tuesday morning, most places tell you to allow 5 working days, so just be a bit more patient.

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kane122
kane122
Original Poster
1 month ago

MrsCraig okay thank you

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kane122
kane122
Original Poster
1 month ago

MrsCraig will see today if i get any reply

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SamGoodship
SamGoodship
Mentor
1 month ago

Hi - please contact the team through here -- https://www.latestdeals.co.uk/contact

Someone will get back to you very soon.

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kane122
kane122
Original Poster
1 month ago

i tried twice but no reply

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kikogpe
kikogpe
Mentor
1 month ago

Hi kane122

I sent you a message 1 day ago about how vouchers should be posted, please check your notifications

Vouchers

  • The title should include the discount/offer and what it applies to (e.g. "£5 off orders over £30 at B&Q")
  • Vouchers should apply to more than one product (e.g. site-wide or a particular range of products). If a voucher only works with one specific product or service please share it as a deal instead.
  • If a voucher code isn't required please share it as a deal instead (e.g. Automatic 20% off everything at Argos)
  • If available, please set the expiration date of the voucher.
  • Please include any relevant terms and conditions in the description.

I hope this makes sense.

Cheers

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kane122
kane122
Original Poster
1 month ago

hi

i did not know this as i was told about this yesterday evening and this all happened today. also the last time i checked the guidlines they were different meaning they were very recently changed and i did not know about the changes. thank you

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kikogpe
kikogpe
Mentor
1 month ago

kane122 I think the Voucher guidelines have been the same for a long time, but I can confirm with the administrators if any recent changes have been made. But definitely, this rule of posting individual products/codes has been around for a long time.

Cheers

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1
kane122
kane122
Original Poster
1 month ago

kikogpe hi. i have been sharing for over 4 months and this is the first time i have been told that i can only share voucher for the whole website. can you give me another chance

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kane122
kane122
Original Poster
1 month ago

kane122 there is a whole chat made 2 weeks ago about this issue

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kane122
kane122
Original Poster
1 month ago

kikogpe

sent 2 weeks ago

Kelsey

Kelsey

FOUNDER

14 days ago

Hi AnnaAddams 🙂

We've recently updated the guidelines to include some more specific guidance that's worth checking if you receive that message.

If you're still none the wiser please do drop us a message via the contact form and we can look into this for you and provide a more detailed response 👍

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kane122
kane122
Original Poster
1 month ago

kikogpe posted 11 days ago

Tom

FOUNDER

11 days ago

Hey everyone, thank you for this Chat post. It's been really useful for feedback. We are actively working on improving our communication for when posts don't meet our guidelines.

We have improved our Guidelines to make it clearer

We may improve the notifications you receive when something goes into Moderation to give more explanation

We are looking at the feasibility of allowing you to edit a post after it's been post into moderation and to re-submit it.

If you have a support query about a particular thing, please use our Contact form and we're always happy to assist where possible.

I'm going to close this Chat thread now as it's starting to receive personal support queries, which Chat isn't for and they're at risk of getting lost. Thanks again and do message us if you have any further questions.

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kikogpe
kikogpe
Mentor
1 month ago

kane122 I am a LD mentor only, not sure why you can't share more deals/vouchers at the moment but I am pretty sure that has nothing to do with our conversation in this chat topic.

You have to send a message using the Contact Form to have more information about your issue.

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Ziad4321
Ziad43211 month ago

hi kane

The same happened to me a year and a half ago(time goes quickly) i was only allowed to share 4 times a day and it took a few months in order to share what i usually did. it was a little bit frustrating

hope this helps

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Ziad4321
Ziad43211 month ago

have you tried to contact them

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Kelsey
Kelsey
Founder
1 month ago

Hi kane122 🙂

Sorry to hear you've had a frustrating experience!

We did update the guidelines recently to be a bit more detailed and cover more cases but I don't believe they included any fundamental changes to what is or isn't allowed on LD. Part of the rationale behind this was to help in situations like these where the notification message didn't necessarily have enough detail.

If you have queries about specific moderation decisions please do use the contact form to reach out to us. We typically reply to emails within 24 hours (Monday-Friday) but this can be longer after the weekend when we have a backlog of emails or depending on team members holidays etc.

A good rule of thumb is that we ask that if you (or anyone) shares a deal/voucher/freebie/competition on LD that they personally feel it's a genuinely good offer.

I'm going to close this chat now as hopefully we can handle any specific questions you have via the contact form 👍

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