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So, a lot of people are doing online shopping at the moment due to what’s going on.

I was wondering if any of you have had substitutions that aren’t related to the original product?

All of the substitutions I’ve received over the past few months have been good, but I know that’s not been the case for everyone.

I saw on Twitter that Asda substituted 2x Carex Antibacterial Moisture Plus Hand awash for 1x Durex Play Little Devil Vibrating Ring. @totsupreward tweeted Asda about it and added that the order was for her 74 year old mother.

iamleo
1 month ago
What do you think of this?
lornaae
lornaae1 month ago

We use Asda and you can check a box to have no substitutions so we do that, but before we realised this most substitutions were fine - usually same product different brand

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TheChimp
TheChimp1 month ago

At least her mother can keep amused.

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AliceBell64468
AliceBell644681 month ago

Before the lockdown I placed an online order with Iceland, a few products were damaged and had the air get into them. They substituted summer fruits squash with orange squash, apparently that’s fairly normal to do but I was fuming as it’s just a waste of money when no one likes orange, I felt like emailing them saying if I had wanted orange squash then I would have chose it myself! No point though x

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TheChimp
TheChimp1 month ago

AliceBell64468 That's why I like Tesco.

You can choose whether you want a substitution or not.

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AliceBell64468
AliceBell644681 month ago

TheChimp ah right okay I didn’t realise that, if anything it just put me off doing shopping online! But I much prefer Tesco over the others stores anyway 😁

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Lynibis
Lynibis25 days ago

You can also give substitutes you don't like/want back to the driver.

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davidstockport
davidstockport25 days ago

Lynibis The problem is when the substitute is for a similar item and the item substituted is a lower price and there is not going to be a deduction from the bill, the driver is probably miles away before you discover that an item you paid £1.25 for has been replaced with a smaller version that should only have been £1. That happened to me with an Iceland delivery (my first and LAST one) - not worth complaining about, I know, but apparently this is common practice.

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BonzoBanana
BonzoBanana1 month ago

Tesco used to do great substitutions where they would give you higher price items for the same price. Got some brilliant bargains with those substitutions but most supermarkets seem to use it as an opportunity to replace a low cost item with a high price item and charge you the full price. A recent Morrisons order pretty much removed all the special offers from the shop and substituted items that prevented multi-buy offers from working, completely unprofessional in my view but I guess they use the Covid 19 situation to justify it. Consequently will not be using them again for online orders as the last order was extremely disappointing. Contrast that to Sainsburys who I admit I am not the biggest fan of normally, not keen their prices and hate the nectar reward scheme, who delivered their online orders in a very professional manner so they have gone up in my estimation. Tesco is really the only supermarket I have substitutions enabled but its hard to get a Tesco delivery slot and they rarely substitute items as their stock control system seems better organised.

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iamleo
iamleo
Original Poster
1 month ago

Whenever I’ve shopped at Iceland, they’ve never given me any substitutions. They just mark the items as unavailable, even when there are some obvious substitutions they could make. This is probably just my local store, as I know they give substitutions to other people in other areas.

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TheChimp
TheChimp1 month ago

iamleo Same with me. I've never had a substitution with Iceland.

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iamleo
iamleo
Original Poster
1 month ago

TheChimp I guess it’s more of a widespread issue then rather than just a local one.

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9M7I
9M7I30 days ago

All of the substitutions I’ve been given by the supermarket pickers and packers have been great. Iceland have been amazing during this pandemic and they have been giving me substitutions weekly.

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Imnotcheap
Imnotcheap22 days ago

My local store don't sent substitutes annoying when you miss out on deals because of it

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Imnotcheap
Imnotcheap25 days ago

I tick no substitute on most but the ones they have substitute while not what I would have picked have been reasonable.

Shame really Durex Play Little Devil Vibrating Ring would have brightened up lock down

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hrdaniels1980
hrdaniels198024 days ago

I’ve had a few good and bad the funniest one was a substitute for a bottle of wine that was out of stock so they replaced it with Bombay gin. I hate gin so gave it to my twin sister.

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sunny101
sunny10124 days ago

I took a risk with the substitutes with a bbq charcoal order - they had four different sorts so I ordered one bag thinking I was safe - they sent three packs of firelighters as every sort of fuel was out of stock. Great sub if I was an arsonist but useless for the planned barbie. Tesco do the best subs options.

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sarahgreen15
sarahgreen1522 days ago

I remember a couple of years ago, at Christmas, asda had run out of turkeys so started sending people packs of bacon instead... like dont worry, you don’t need a roast turkey on Christmas Day, bacon sandwiches will do 🤷🏻‍♀️

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