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Does anyone else have problems with getting the correct food you have ordered?

We have just ordered a Chinese, 2 meals and a fried rice and salt and pepper chips, def ordered as I heard my partner do the phone order, for him to come home with it and no chips.

I understand mistakes happen but takeaways are not cheap now, if we went back for the chips the takeaway is 15mins away and the food would of been cold

possy
a week ago
What do you think of this?+20 points
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Leannexxx

Well we ordered £50 of McDonald's and we got one happy meal and drinks that was it I was fuming and we could only get a refund back on the just eat account

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possy

Leannexxx omg wow. What did they say about that?

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Leannexxx

possy had to take pictures then it was refunded but it took 5 days

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jam45

Leannexxx £50 for hamburgers, fries, pops, etc. I could easily make a meal for four people buying the same ingredients from Asda for less than £20!

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Leannexxx

jam45 I know but it was a one off and we had family over haven't ordered anything since definitely not from McDonald's

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jam45

Leannexxx Thank goodness!

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LL81

If you order a Chinese over the phone they normally have a menu read the number and say it clearly, plus they normally repeat your order back to you to confirm.

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possy

LL81 yip all that was done but still managed to miss them off

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LL81

possy did you not call them back to fulfill your order and deliver?

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possy

LL81 yes. They don’t deliver, collection only. We are 15mins away so that would be 15 there and 15 back and the food we did have would be stone cold.

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LL81

possy hope you complained, should of taken food back for fresh full order. I’d be fuming! 😡

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possy

LL81 we did, but they didn’t do anything. I said to my partner we will so on strike from there for a good while

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MelissaLee1

I usually get the right food but a couple of Just Eat deliverys went mysteriously missing.I got a refund but it was late at night so went without dinner that night.I was well miffed.

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didbygraham

we have had a few issues over the years but they have all been recitifed through Just Eats - usually in the form of a credit - bit of a pain when you want something but I accept that mistakes can and do happen. Has been pretty rare though.

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PhilipMarc

Haven't ordered food delivery in years, I'd rather just get it myself and avoid the delivery + fees.

Plus, there are countless customers who said they had food missing or it was a small quantity (delivery drivers eating customer's food). Food missing happened to my sister a couple of times.

Three examples of drivers contaminating customers food:

It's not meant to put people off from food apps, it's just what could happen to them.

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possy

PhilipMarc oooo wow. Yeah we never get a delivery either, mainly because where we live and it’s quicker to collect

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HEDGEHOGS

I have never actually ordered food for delivery, just order and pick up, always been fine.

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possy

HEDGEHOGS yeah we never get delivery either, mainly because we are in the country and charges are unreal and take forever

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HEDGEHOGS

possy I guess you've got a point these as paying for delivery on top of your food order could work out quite expensive.

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Jerseydrew

Don't get them often. Thankfully we don't get mistakes. I dread it everytime I order a takeaway. I usually pre order mine though

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possy

Jerseydrew I’m the same now, dread it, it’s not often we get a takeaway, I love cooking but we have had a weeks off work and was a nice treat not to cook

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Jerseydrew

possy it's nice but expensive I don't know how people can afford them regularly

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martinlufc5637

Stop using takeaways now, too expensive, food arrives luke warm, we make our pizzas ect..

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janphoenix51

Very rare we have a takeaway...Many years ago l I ordered some Chinese food from a place called LOVELY...

After waiting nearly 1.40 mins & being lied to on the phone I just took the food & gave him £10 instead of the £12.50 telling him he was lucky to get that !

My partner was worried that he would do something but we never heard back & have never used that takeaway since..

Daughter & I cook Chinese/ Thai/ Japanese style food , we have everything from Mirren to Miso sp we do a Fakeaway to our tastes..

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possy

janphoenix51 ooo wow that is a very long wait. I do not blame you

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kitty88uk

janphoenix51 well done 👏🏻 cooking 🧑🏻‍🍳 your own foods it’s easier with having whatever ingredients you like! And much cheaper and can cook more to have leftovers the next day for lunch or dinner again lol 😆

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eyeballkerry

I have never ordered a take away in my life. I always have food in the home to cook so can not see the point. I will go out to a restaurant to have a nice meal with family and friends.

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kitty88uk

Pfft either they are damn careless or they are very busy I have worked in a family one it can get very chaotic!! Should have asap called them tell them and get money back! That’s so frustrating!! Argh 😠

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possy

kitty88uk it really was. Tbf we probs didn’t need the chips, just the rice between 2 was fine, but it’s not the point is it c

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kitty88uk

possy yeah that’s not the point, if you ordered the chips 🍟 and paid for it but never got it then they must refund you! Best to sort it out as soon as you for the order, why didn’t your partner not check at the takeaway 🥡 shop before leaving? 🤦🏻‍♀️

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possy

kitty88uk I asked them the exact same question. Why did you check. His reply, I never thought to check 🙈🙈 give me strength

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kitty88uk

possy what did the takeaway say then? Lol 😝 never thought to check 🤦🏻‍♀️ obviously 🙄 it’s better to check before you leave the place!!

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TheChimp

Our local Chinese is a few miles away, so delivery is quite expensive (£8 including a £2 tip). Food is always correct though.

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possy

TheChimp that is isn’t it. I dread to think what delivery would be to mine.

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TheChimp

possy Sorry to p*ss on your chips, but why use them then?

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possy

TheChimp I don’t use delivery.

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TheChimp

possy I have absolutely no clue what your point is.

If you don't like the takeaway, don't use it.

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possy

TheChimp I never said I didn’t like the takeaway. I suggest you re read.

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TheChimp

possy Then just get a chips rebate

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MrsCraig

We don't order takeaways often, once or twice a year but we've been lucky that they have always gotten our order correct. I remember down where we used to live they always got our McDonald's drive through order wrong, there was always something missing. I always check our order when we get it, especially if I'm collecting it.

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MrsCraig

We don't order takeaways often, once or twice a year but we've been lucky that they have always gotten our order correct. I remember down where we used to live they always got our McDonald's drive through order wrong, there was always something missing. I always check our order when we get it, especially if I'm collecting it.

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kate1310

MrsCraig Mcdonald are the worst for items missing in your orders

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MrsCraig

kate1310 luckily our local one now is great and have never had an issue. But we always check our order to make sure it is correct.

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kate1310

A lot of the time, we are something short in our order. I never complain, but I think I need to start completing as it's happening too often

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kitty88uk

kate1310 you should have complained right from the start! Now that it’s happening more often even more so! You are missing a food item yet get checked the full price that’s not right

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kate1310

kitty88uk I just hate complaining I definitely need to start not just with food items but faulty things I buy I just bin them 🙈 my partner is the same we don't complain about anything just accept it we have to change

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kitty88uk

kate1310 sorry for late reply. It’s your right to complain as customers lol faulty electrical items have a year or 2 warranty best to register them online and can get them replaced or anything happens they stop working etc

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PhilipMarc

I ordered a KFC meal bundle via Uber Eats for my niece and her friends, everything was fine and sealed.

I gave the dude a tip of 50p, it might not seem much, but getting 50p here, 50p there adds up. Plus, I went down to get the order so he didn't have to come up the stairs.

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xKJG93

Yep or you get given a complete different thing to what you asked for. It's frustrating,

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Pjran

My favourite takeaway is traditional fish and chips. I don’t have a deep fat fryer so it’s the only time I have proper chips.

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