1. Home
  2. Chat
  3. I'm Having Trouble Getting A Refund From TalkTalk

I'm Having Trouble Getting A Refund From TalkTalk

Ask a Question

Last year I decided to get Talk Talk Broadband and I've tried to get them to refund me back my £25 with no luck,after contracting meningococcal meningitis in 2004 I'm now disabled and have epilepsy and in constant pain.

I've tried to contact them albeit through Twitter and I was just given a form to fill in which is another thing I can't do ,it's driving me mad I'd love to know what I do next please? Thanks

MicheleBall
a month ago
What do you think of this?
BORDERJOE
BORDERJOEa month ago

MicheleBall .... I can only go by my current problem of above a week with PlusNet/EE ... I was dead chuffed when they replied regularly and promptly via TWITTER .... BUT .... today I travelled in and spoke to the EE shop and got another story .... so I decided to ring and I spoke to a guy who finally seemed to get to the truth of the matter. I guess what I'm trying to say is that each 'help' arm of the same company gives different/wildly inaccurate responses so try another format if you can.

Like
Reply
1
MicheleBall
MicheleBall
Original Poster
a month ago

Thanks for your reply grateful for that so how do I approach this without losing my rag?

Any suggestions would be helpful please.

Like
Reply
Mango4
Mango4a month ago

I would try filing a complaint via the Resolver website (https://www.resolver.co.uk/) , as that basically takes you through the procedure and escalates the complaint to the next level if your not getting anywhere .

Other than that try a old fashioned letter addressed to the CEO at Head office . Problem I find with social media and e mail is they are often responded to from third party contact centres and not the actual companies themselves.

Like
Reply
1
Leannexxx
Leannexxxa month ago

I agree with mango4 sorted my problem out within a few days I got my refund

Like
Reply
1
tara73ziva
tara73zivaa month ago

I would say the same as mango4 the resolver website

Like
Reply
1
MicheleBall
MicheleBall
Original Poster
a month ago

Thanks both I'll try it out 👍🏽.

Like
Reply
1
Tom
Tom
Founder
a month ago

You may like to read these guides:

Like
Reply
1
MicheleBall
MicheleBall
Original Poster
a month ago

Thanks for your help everyone really grateful to you all , I'll have a look at what you sent me too Tom 👍🏽👌🏾🙏🏽

Like
Reply
BonzoBanana
BonzoBananaa month ago

I remember leaving Talktalk broadband and they made it as difficult as possible so its a company I refuse to use anymore. They are completely off my radar now.

Like
Reply
1
One of the UK's largest deal hunting communities

Join for free to get genuine deals, money saving advice and help from our friendly community

Kelsey, Tom
& Deepak
Founders
Founders of Latest Deals
We use cookies (e.g. personalisation, analytics, social media). Find out more.