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Trouble with Affordable Phone plus EE

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I had a contract with EE via affordable mobiles which I cancelled and got confirmation over phone then they sent out a phone on my name which was delivered to someone lift and both affordable and dpd apologised for bit delivering the phone to me.

Anyway I asked EE for help they said they have nothing to do with it and I need to talk to affordable directly.

Affordable promised me to cancel my contract and refund all money back to me many time.

Anyway, after months finally I got another email from affordable that they cancelled it and my account is closed now. Today I got letter from EE to inform me my account is arres :/

That account doesn't exist anymore and not even appearing on my EE.

All that's happening when I am trying my best to not have any questionsmarks on credit history as I am planning to buy my flat.

Please suggest 🙏 what to do? I am sick and tired to call EE and Affordable and hear their fake promises. I have to protect my credit history.

WindowShopper
a month ago
What do you think of this?
Yahya
Yahyaa month ago

Submit a complaint in writing to affordable mobiles, use the resolver tool

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WindowShopper
WindowShopper
Original Poster
a month ago

Yahya how do I do that? I already have send then emails multiple times that didn't work very well so far.

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Yahya
Yahyaa month ago

WindowShopper https://www.resolver.co.uk/, search for affordable mobiles. They have a template of your complaint which you can amend and submit to them

The response from the retailer will be saved on above site to stop you trawling through emails

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WindowShopper
WindowShopper
Original Poster
a month ago

Yahya I will do that, last time, when I contacted them they said we already have closed you account you need to contact now the service provider. When I contact EE they say you get this contract via affordable so contact them :/

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Yahya
Yahyaa month ago

Whenever I cancel things like above I use only webchat so I can save the written chat history which confirms the cancellations was done within the prescribed time

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WindowShopper
WindowShopper
Original Poster
a month ago

Yahya I asked them to provide me the phone conversation they said they do admit I have asked to cancel and their representative forgot to add this info in my account with EE

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Yahya
Yahyaa month ago

If its cancelled within 14 days you have to go to retailer (Affordable Mobiles), if cancelled outside this window its the network (EE)

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WindowShopper
WindowShopper
Original Poster
a month ago

Yahya I bought it on 25th of April and cancelled it on 11 9f May because they were not even sending me the handset, keep delaying it.

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Yahya
Yahyaa month ago

Defo complaint using resolver

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WindowShopper
WindowShopper
Original Poster
a month ago

Thanks for your help I will go to do it this evening as soon as I put my kids in bed. Thansk once again

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Yahya
Yahyaa month ago

WindowShopper Sure, use a laptop when using resolver, its much easier. Don't forget to ask for comp for the distress and inconvenience caused.

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