1. Home
  2. Chat
  3. Help! Urgent Laptop Tech Help Needed

Help! Urgent Laptop Tech Help Needed

Ask a Question

Laptop switches on and let's me sign in then nothing, screen goes blank. Anyone got any suggestions or ideas why.

lilyflower
a month ago
What do you think of this?
emmabeckz
emmabeckz
LD Team
a month ago

Kelsey is a tech wizard he may be able to suggest something

Like
Reply
lilyflower
lilyflower
Original Poster
a month ago

It's been like this all day. Sign in then a screen goes blank then it switches its self off, it's lucky it hasn't gone through the window. I see a new laptop 😞

Like
Reply
sunny101
sunny101a month ago

lilyflower May be no use at all but worth a go

Sometimes, a black screen happens because Windows 10 will lose its connection with the display. Using the Windows key + Ctrl + Shift + B keyboard shortcut can restart the video driver and refresh the connection with the monitor. ... Then press the power button again to restart.

Like
Reply
Ann1984
Ann1984a month ago

lilyflower try keeping charger plugged in

Like
Reply
emmabeckz
emmabeckz
LD Team
a month ago

Have you held the power button in until it goes off then restarts itself? Might need an update?

Like
Reply
lilyflower
lilyflower
Original Poster
a month ago

sunny101 Ann1984 emmabeckz thanks, tried all them. My first thought was a Microsoft update but not so day, think I'll put it to bed and see if it's in a better mood in morning, at least it forced me to get kindle set up 😁

Like
Reply
1
neo1
neo1a month ago

You should be able to get into 'Safe Mode' and then do a 'Startup Repair'. Getting onto safe mode depends on your machine but usually you can press and keep tapping either F5 or F8, if F5 doesnt work reboot then try F8. basically just keep tapping either key as soon as you switch it on

Like
Reply
BonzoBanana
BonzoBananaa month ago

Maybe the resolution is wrongly set?

Troubleshooting page here;

https://www.windowscentral.com/how-fix-black-screen-problems-windows-10

Like
Reply
davidstockport
davidstockporta month ago

It could be any one of several reasons, one possibility, not already mentioned, is it's overheating and switches off to prevent serious damage, overheating is usually caused by dust accumulating round the fan and air exit vents. You can try, if you've got a hose on vacuum cleaner placing the hose against the vents (input and output) on laptop which will suck out dust.

I occasionally vacuum my laptop in the above way (while it's running) to prevent the accumulation of dust etc.

Like
Reply
lilyflower
lilyflower
Original Poster
a month ago

neo1 BonzoBanana davidstockport thanks for suggestions but nothing worked, I think it's the laptop doctor tomorrow 😞

Like
Reply
davidstockport
davidstockporta month ago

This I found might solve the problem: If your Windows 10 PC reboots to a black screen, just press Ctrl+Alt+Del on your keyboard. Windows 10's normal Ctrl+Alt+Del screen will appear. Click the power button at the bottom-right corner of your screen* and select β€œRestart” to restart your PC. ... Your computer will restart normally with no more black screen.

*That power button is a circle with an upright line through the upper part. The full screen should be in blue and white.

Like
Reply
1
lilyflower
lilyflower
Original Poster
4 weeks ago

Yeah I'm back up and running, managed to save all my pictures and important stuff, now just got to remember all my logins πŸ™‚

Like
Reply
1
neo1
neo14 weeks ago

Well done, how did you manage to sort it out, what was the problem in the end ?

Like
Reply
lilyflower
lilyflower
Original Poster
4 weeks ago

neo1 I took it to local repair man (computer shop in town has permanently closed). There was a trojan on hard drive - he thinks from corrupted update and he managed to save the items I wanted saved, but I lost my word/excel. It's like a new machine - now putting all info/settings back πŸ™‚

Like
Reply
1
One of the UK's largest deal hunting communities

Join for free to get genuine deals, money saving advice and help from our friendly community

Kelsey, Tom
& Deepak
Founders
Founders of Latest Deals
We use cookies (e.g. personalisation, analytics, social media). Find out more.