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Why Can't You Speak to a Real Person When You Need Customer Service Help?

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Today I wasted 40 minutes of my life on the telephone, waiting to speak to a human, after going through at least 4 menus, press 1 if the issues is ... which takes you to another option. I was waiting to speak to someone, repeatively being told we are experiencing a high volume of calls and telling me their website, I finally spoke to someone who dealt with the issue within minutes.

Am I the only one who gets irritated by the automated response ?

beccatavender
2 weeks ago
What do you think of this?
Leannexxx
Leannexxx2 weeks ago

Don't get me started over a hour was on the phone trying to sort my gas out and when I did get a answer they hung up lol

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beccatavender
beccatavender
Original Poster
2 weeks ago

I'm glad I'm not the only one, I think they must have cut down on the number of customer service staff, so the time you finally speak to someone you are really annoyed. I have to remind myself that it isn't the fault that I have just wasted x of my life waiting to speak to a human ๐Ÿ˜€

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seasider71
seasider712 weeks ago

I think it drives everyone crazy. What really winds me up is when you are on hold for half an hour but are repeatedly told - "Your call is very important to us" ๐Ÿคฌ Answer it then!

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tara73ziva
tara73ziva2 weeks ago

I have just done the same with Royal Mail took me 25mins to get through to a person itโ€™s a nightmare having to press all options to get to speak to a person

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beccatavender
beccatavender
Original Poster
2 weeks ago

It must be across the board, not just the odd company, I hate the music and or the messages telling you that they have a high volume of calls regardless of the time you ring ๐Ÿ™‚

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Golfforall
Golfforall2 weeks ago

It amazes me that companies "claim" they are equally efficient with staff working from home ๐Ÿ™„. Sorry if I beg to differ , at least with offices an "operator" could (I presume ?) put their hand up and get immediate advice . These days when you don't accept the "dross" they tell you , it's we'll have to get back to you by email !!

I vote with my feet as I presume most do , sorry , quite a few companies have lost my business due to my not getting an answer after waiting on the phone for hours (I'm sure we have all had that ! )"We're sorry but due to COVID there may be a longer waiting time than normal " Your call is important to us " !!! .

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PhilipMarc
PhilipMarc2 weeks ago

Nowadays, they use COVID as an excuse, but really, it's $$$ they want to keep for themselves.

Just look at Google, on their own website there ain't a way to reach them. You can however get 'em thru CEO Email.

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beccatavender
beccatavender
Original Poster
2 weeks ago

Twitter is also a good way to complain ๐Ÿ™‚

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Sarahvwomble
Sarahvwomble2 weeks ago

Yes think it drives everyone insane,the worst I have had was Virgin mobiles,no response to emails ,rang ,waited fifty minutes to speak to human who said an unlocking code would be sent , wasn't, more ignored forms etc so had to get new phone and provider

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beccatavender
beccatavender
Original Poster
2 weeks ago

I wonder where you complain about customer service, it's something I look at when thinking about changing banks etc. But don't know how this is calculated,does anyone know?

Is it via trust pilot ? I fill the reviews when emailed to me.

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HappyTravels
HappyTravelsa week ago

beccatavender it really is getting like that sketch out of Little Britain...whether itโ€™s in person or on the phone. Iโ€™m sure itโ€™s a certain type of person that works in customer services - one that has no interest or inclination to help the customer at all.

Image

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beccatavender
beccatavender
Original Poster
a week ago

I think it must be soul destroying just listening to complaints all days, plus I think they have targets about how long they can spend on each call. I try to remember that when I finally get through to speak to someone that it's not their fault I have spent how ever long to get through. Sometimes I am not successful ๐Ÿ˜ HappyTravels

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rossruby1977
rossruby1977a week ago

beccatavender all I know is that if your are buying Something you get immediate attention.

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beccatavender
beccatavender
Original Poster
a week ago

I think most of these jobs are on commission and they have sales targets so if they want a good take home pay they have to sell, sell, sell rossruby1977

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rossruby1977
rossruby1977a week ago

beccatavender some are given bonuses if they sell more. But they should all have decent customer service throughout the process.

No excuses ! None !!! ๐Ÿ™‚ ha Image

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rossruby1977
rossruby1977a week ago

Just push the button to leave. They answer then and try to keep you as a customer, that isnโ€™t full proof but itโ€™s been working in some situations. Still pushing a few buttons though.

Annoys me. And so does spending 40mins on the online chat, they say they they can help, but then telling me that I had to call...

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tumblespots
tumblespotsa week ago

Getting a human being is an extremely difficult thing to do and this has been exacerbated by covid. I think it really is time that companies stopped using the 'covid' excuse and get back to ignoring their customers for the usual reasons -i.e. they just can't be bothered to speak to us because we aren't important to them!

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rossruby1977
rossruby1977a week ago

They would of set up people working from home now. They need to stop using that excuse within reason. Itโ€™s always been the same before Covid, they make you go all selling the place to get help. Unless you are buying.

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