Why Can't You Speak to a Real Person When You Need Customer Service Help?
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Today I wasted 40 minutes of my life on the telephone, waiting to speak to a human, after going through at least 4 menus, press 1 if the issues is ... which takes you to another option. I was waiting to speak to someone, repeatively being told we are experiencing a high volume of calls and telling me their website, I finally spoke to someone who dealt with the issue within minutes.
Am I the only one who gets irritated by the automated response ?
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