What is AliExpress?
AlieExpress.com is an online retail marketplace owned by Alibaba and was launched in 2010. It is consist of small businesses in China and elsewhere offering products across almost all categories for customers all over the world. The online retailer is one of the favourites in Russia and was even the 10th most popular website in Brazil. It enables small businesses to sell to international customers, and just like eBay, you can find almost anything and everything for sale here and sellers are independent as well using AliExpress as their host to cater their product offerings to consumers and other businesses as well.
The company started out as a business to business or B2B buying and selling place. Since it’s launched, it has become a business to consumer, consumer to consumer, cloud computing as well as payment services. AliExpress.com is multi-language as well. It currently has languages in English, Spanish, Dutch, Polish, Russian, Portuguese and French. Though the retailers are Chinese, the company do not allow customers in mainland China to buy from their platform.
Want to get the best deals at AliExpress? LatestDeals.co.uk has a massive list of the latest AliExpress.com deals, discounts, sales, special offers and voucher code shared each month by our community of bargain hunters.
AliExpress Success Stories
Discover BMAI running shoes and how they are getting ready for 11.11 with AliExpress
Bmai was set up by a group of avid runners. They wanted to create something new, something better, something that would improve their running experience and that of others. Discover more about them in this video!
"Long time customer and no reservations at all. They never let me down. I certainly will keep on recommending Aliexpress." - Mria Nunes
"Super WiFi. Very strong signal. Work without installation new windows drivers!" - Arnautov Mikhail Urievich
"The nursing students have been working with your tablets now for almost two weeks.. and they are very happy with you machines. They have worked well in the heat and humidity of Guyana, South America. The have good access and speed to the various apps. The students have also commented on the colour for the illustrations and diagrams. Thanks for the tablets." - Jonh O'Connor
What does AliExpress sell?
AliExpress.com offers competitive prices on their 100 million plus product range and ships to over 200 countries and regions. You are guaranteed to pay with the world’s most popular and secure method payments as well. Their online catalogue includes the following categories:
- Women’s Clothing
- Men’s Clothing
- Phones & Accessories
- Computer & Networking
- Consumer Electronics
- Jewelry & Watches
- Home & Garden
- Bags & Shoes
- Kids & Mother
- Sports & Outdoor
- Automobiles & Motorcycles
- Beauty & Health
- Wedding & Events
Product Search Tips
AliExpress.com is a marketplace where buyers and sellers meet. Their platform you can find literally millions of products offered by thousands of sellers. To make sure you’re getting exactly what you’re looking for, always check the sellers’ ratings and other buyers’ reviews. If you have any questions about the product, get in touch with the seller via chat or email.
Tips on Placing your Order
- If you haven’t filled in your shipping address yet, you can do this when you place your order.
- Before paying, make sure you double check your order. Did you choose the right size, color and amount? Did you select the right shipping method?
- Don't forget to also check your country’s customs policy, and if you need to pay import duties.
Tom's Tip: AliExpress has Flash Deals where you can get buy select products for as much as 60% off for a limited time so make sure to always check this first when shopping at their website to get great savings.
What is Buyer Protection?
Everyone who shops on AliExpress receives the following guarantees:
- Full Refund if you don’t receive your order.
- Full or Partial Refund if the item is not as described
How do I contact AliExpress?
- You can find answer to your questions and enquiries on their Buyer Centre page.
- For any issues with the seller that has not reach an agreement, you can open a dispute.
- If you think a seller has violated AliExpress trading rules, you can Submit a Report to their team for review.
- You may reach their customer service team using their Online Contact Form.
What are the delivery options for AliExpress?
Currently suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express.
Since the shipping methods are set up by the suppliers, you are advised to directly contact the supplier for more shipping information. To contact the supplier, you may go to the product detail page or shop and click Contact Now to send a message. You can also click Chat Now! to chat in real time with suppliers who are online using their instant messenger, TradeManager.
How do I return an item to AliExpress?
If you are not satisfied with the product you received, contact your seller to agree on a solution. To contact the seller, click Contact Now to send them a message. You can also click Chat Now on the order details page to chat in real time with seller. If that doesn’t help, you can apply for a refund by opening a dispute. Please make sure you do this before your Buyer Protection has ended. This is how you open a dispute:
- Step 1: Sign into My Orders and locate your order
- Step 2: Click Open Dispute
- Step 3: Fill in your refund request and click Submit
- Step 4: Choose Refund Only or Return & Refund
Make sure you open a dispute before your Buyer Protection has ended. If the seller agrees to your refund request, or doesn’t respond within 5 days, the refund will be processed. You can click Dispute in Progress or Dispute Finished on your order list to check the dispute status.
For more information, read their full Returns and Refunds page.
Toilet basketball and magic mug - First episode of the AliExpressions series