What is Ann Summers?
Ann Summers is an iconic and multi-channel retailer company specialising in sex toys and lingerie. They have over 140 high street shops across UK, Ireland and the Channel Islands. The company was named after Annice Summers, who was the secretary of the male founder, Michael Carbon-Waterfield. Their first store was opened in 1970 at the Marbie Arch, London, from which it expanded to six shops. Today, Ann Summers is headed by its Chief Executive, Jacqueline Gold, who introduced the company’s Party Plan concept during the 80s.
Ann Summers stand for sexual liberation, experimentation and mind-blowing satisfaction. They are trusted in the industry, the pioneers of pleasure as well as the people behind the Rampant Rabbit. For over 40 years, Ann Summers has a massive command on the market and has sold over 2 million Rampant Rabbits. Each week, they are hosting around 7,000 parties which are exclusively women only and include demonstration of sex toys and lingerie in women’s homes.
The company encourages sexual awakening and is synonymous with female empowerment. They support breast cancer charity CoppaFeel! by encouraging women to have them check their breasts regularly.
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What does Ann Summers sell?
- Lingerie. Whoever you want to be today, Ann Summers has the lingerie for you. You can discover your sexuality with their bras, knickers and hosiery as well as sexy babydolls, corsets and bodies. Their collection ranges from Sexy Lace sets that you can wear every day to their unique bust-hoosting solutions that come in various styles and colours to flatter any woman’s figure.
- Sex toys. For everyone to beginners to enthusiasts, Ann Summers guarantees you’ll be coming again and again with their o-inducing prostate pleasing toys which include their infamous Rampant Rabbit. They also offer help and advice on their All Sex Toy Guides, Sex Toy for Beginners and Couple’s Toy Guide sections.
- Erotic. Ann Summers have raised the bar and set the sexual authority, night in or night out with their Cheeky crotchless knickers, erotic bodies, frisky fancy dress and fearless quarter cup bras, sexy dresses, erotic bodies and body stockings that you can wear from the dance floor to the bedroom floor.
- Bondage. They offer a wide range of high quality bondage tools which include handcuffs, restraints, gags, whips, paddles, masks, clamps, ties, tape, rope, ticklers, collars, blindfolds and costumes for experts, curious subs and fearless domes alike.
- Fancy Dress. Leave reality behind for once with their sassy schoolgirls, naughty nurses, tempting maids and an irresistible wardrobe of erotic outfits for fearless fancy dress.
- Nightwear. Dressing gowns, luxurious nightwear, erotic sets, bodies, chemises, cami sets and sexy pyjamas, Shop their sexy loungewear range for the most seductive ways to stay on top, at home or away.
- Swimwear. Their sexy swimwear and swimsuit collections feature glamorous bikinis, monokinis, sexy swimsuits and easy cover ups.
- Sex Essentials. Shop for the goods you need to get wild with sex essentials such as lubes, licks, massage oils, condoms, rubs, wipes, gift sets and other sex essentials.
How do I contact Ann Summers?
You can check their Help Pages for answers to common questions and enquiries.
Alternatively, you can also contact email them with your query using their Online Contact Form. Use the comments field to enter as much detail as possible, including your order number, address and delivery address if different.
You may also call them on 0333 440 6969.
- Monday to Friday: 8am to 10pm
- Saturday: 9am to 6pm
- Sunday: 9:30am to 6pm
- Bank Holidays: 10am to 2pm
They normally respond to emails within 48 hours.
What are the delivery options for Ann Summers?
Upon checkout, you will be given options of how you want your orders to be delivered. Ann Summers uses Royal Mail Tracked Delivery and DPD courier for next day services.
- Click and Collect: Free, 3 Working Days
- Standard Delivery: £2.95 free if you spend over £35, 3 Working days
- Premium Delivery: £3.95, 2 Working days
- Express Delivery: £5.95, Guaranteed next working day
- Saturday Delivery: £9.95, Guaranteed on Saturday
- Sunday Delivery: £9.95, Guaranteed on Sunday
Working days do not include Saturday, Sunday and UK Bank Holidays. The Express Delivery service is available to all postcodes excluding some the following in the list of Excluded Postcodes. You can track your Express Delivery orders on their Online Tracker.
Standard and Premium Delivery Exceptions
Larger Orders/ Multiple Boxes - any orders that are large in size will be put into multiple boxes. These multiple boxes will be sent via DPD tracked on a next working day delivery service if ordered by 2pm. If order is placed after 2pm, the order will be delivered within 2 working days. These orders will need to be signed for.
- Standard Delivery Europe: Up to 7 Working days.
- Worldwide: Up to 10 working days
- Tracked Delivery: 4 to 8 Working days
- Express Delivery: 2-4 Working Days
For more information regarding their international deliveries you can visit their Global Website FAQ.
How do I return an item to Ann Summers?
You can return and exchange or refund your items to Ann Summers for any reason using their free returns service. Items must be unworn, unwashed and in their original condition with all tags intact for lingerie and all seals intact for toys and accessories.
Items that can’t be exchanged:
- All sex toys, where the packaging/ box has been opened, unless the item(s) are considered damaged or faulty
- Lingerie, which has been used or where the hygiene seal, tags or labels have been removed
- Hosiery which has been used and where the seal is broken
- DVDs if they’ve been opened and used
You can return your purchased items anywhere in the UK for a refund using their FREEPOST address within 28 days of receiving them to the following FREEPOST address or the label that comes with your parcel:
Gold Group House
Make sure to include your delivery note and order number which can be found on your Order Confirmation email.
Returning to Ann Summers Stores
You can return your items to any of their stores. You can locate the store nearest you using their Find a Store. Make sure to bring your proof of purchase with you and your original payment method in order to process your return. Items purchased via PayPal cannot be processed in-store. Any returns will be at the discretion of the store manager.
See their International Returns Policy for details on international returns.
It may take up to 5 working days to receive your refund if items are returned in-store. For items returned using their FREEPOST address may take up to 10 working days from receiving your items to process your refund and a bit longer during busier times. You will get an email as soon as your return is processed.
The Gift of Pleasure
Treat someone to an Ann Summers Store Gift Card worth £10, £30, £50 or £100. Store gift cards cannot currently be spent online, but can be spent in most stores.
Ann Summers Parties
Perfect for Hen Nights, birthdays or just an excuse to get the girls together - Ann Summers parties are bigger, better, sexier and more fun than ever before. Ann Summer parties are hosted by over 5,000 fully trained and professional ambassadors across the UK & Ireland.