What is AO?
Formerly known as Appliances Online, AO.com is an online retailer specializing in electrical goods founded in 2000 by John Roberts. The company sold kitchen appliances on behalf of Next, B&Q, Boots, House of Frasier and Iceland. They acquired the distribution business Expert Logistics in 2009 to enable self-delivery of their products.
In 2011, AO.com invested into a video studio to create video reviews for its Appliances Online and Appliace Review websites. On that same year, they also signed for an initial 15,000 square foot at Bruntwood’s Riverside building in Manchester. The company was rebranded as AO.com in 2013 and started to offer small appliances as well as launched a same day delivery service.
AO.com occupies a massive 50,000 square foot offices in Bolton and was named as 63rd in the Sunday Times “Best Companies to Work For” list in 2011. They also received the award for Best Customer Service Operation at the 2011 European Call Centre and Service Awards. In 2012 the company leaped to 5th place in the Sunday Times list and went to 4th the following year and retained that position until 2014.
AO 360 Virtual Tour | AO.com
Immerse yourself in a world of ao.com by taking a tour of the head office in this 360 virtual tour video. Drag the video for a full 360 view, tilt your smartphone, or use with a VR headset.
The company expanded their product lineup in 2006 by launching new range of laptops, desktops and computing accessories. They also created the very best help and advice section with the aim of helping people find their perfect computer. It’s all about offering their customers a new way to learn about and buy the latest technology, without any of the complicated jargon!
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What does AO sell?
AO.com offers more than 40,000 products that you can choose from. Whether you're after a new washing machine to replace your broken down one, or a whole new set of products for a kitchen re-furb, they have got a huge selection to choose from. Their online catalogue includes the following categories:
- TV & Audio
- Fridges & Freezes
- Small Appliances
Make sure to check out their Deals section where you can get great discounts and free delivery on home essentials and the latest technologies. They also feature weekly top deals where you can get cashbacks and even interest free credit and free next day delivery on select products.
How do I contact AO?
- If you have any questions you can check out their FAQ page for instant answers.
- You may email them at customerservices2ao.com and they will get back at you within 48 hours.
- You may call them on 0344 324 9222.
Customer service opening times:
- Monday to Sunday; 8am – 10pm
If you prefer in writing, their postal address is:
c/o AO World PLC
5a The Parklands
What are the delivery options for AO?
AO.com offers delivery 7 days a week, including weekends, on all items. You can choose a delivery that suits you. They schedule deliveries from 7am right through until 7pm, and when you enter your postcode they will show you all the options available to you at that time.
They also offer free delivery on all products across mainland UK. They will even show you the next available date for free delivery when you select your item. On delivery day, they will send you an email and a text with an estimated four hour delivery timeslot - so you won't have to wait around all day.
Next Day Delivery
- Price starts at £9.99.
- This service is subject to driver availability, so to ensure you get the best possible service based on your postcode, after 5pm and until midnight.
Click and Collect - Delivery to a Local Store
- Select their Click and Collect service and have your order delivered to a store of your choice. This service is only available on small appliances and small TVs. Find out more here.
Delivery within two Days
- Book your delivery for as soon as the day after tomorrow from just £4.99.
- Choose a weekend delivery day from just £4.99.
Pre-Book your Timeslot
- If you need to know a more specific time for your delivery, you can book a timeslot. They offer 4 hour time slots from an additional £19.99.
- 7am-12pm - £19.99
- 10am-2pm - £19.99
- 12pm-5pm - £19.99
Delivery to Northern Ireland and remote areas of the UK
- Delivery to Northern Ireland is charged at £10 for small appliances and £15 for all other products.
- Deliveries to Northern Ireland are not included in any delivery promotions, for example free next day delivery.
For more information, read their full Delivery page.
How do I return an item to AO?
- If you’re not happy, you can return your new appliance within 30 days of delivery for free.
- Your refund will be made within 3-5 days of collection, including the costs of delivery.
- They also offer free collection on a day that suits you whether it’s a weekend or a weekday.
- If the product isn't what you expected, maybe it's a bit too big or small for your home, they can also arrange an exchange for you.
- They don’t always exchange computing products.
- If you have used or installed the product, they can only offer a partial refund to cover the loss in value of the product. This could be up to 50% of the price of the item.
- If you buy a bundle and wish to return it, you must return all items to qualify for a full refund of the price you paid. Otherwise a partial refund amount will be offered, which will not be equal to the RRP of the item(s) you are returning.
- For more information, read their full Returns Policy page.
Pay on Finance
Whether your washing machine has just broken down or you want to upgrade your TV, they've got a couple of simple payment options to help you spread the cost. AO.com make it really simple for you to make big purchases more manageable. There’s only one form to fill out and they won’t take a deposit.
Interest Free Credit
Spread the cost, with no interest.
From time to time they will offer the chance to pay for certain products over a fixed period, totally interest free. They will highlight this promotion alongside the information for the products on offer. You’ll be able to add them to your basket and select the "Interest Free" option at the checkout.
Here at Latest Deals our members can get unbelievable savings across AO.com products with the latest vouchers and coupon codes shared by our massive community of bargain hunters so make sure to always check our deals as every month new sales and discounts are posted!
Product Tips and How To's on AO.com YouTube Channel
How To Make A Toffee Popcorn Showstopper | ao.com
Discover how to make a Toffee Popcorn Showstopper Cake with in this short recipe video. On movie night, why not enjoy popcorn with a twist and see how to create this tasty dessert in a few simple steps.