What is Debenhams?
Debenhams is an international British retailer operating more than 240 stores across the United Kingdom and Ireland as well as franchise stores in 27 countries. The company was founded by William Clark in 1778, who started out as a drapers’ store in London. Today it offers its customers unique, distinguished and exclusive mix of selections of their own brans, international brands and concessions.
Their wide range of products include clothing for men, women and kids as well as accessories, household items, furniture and beauty products and has been known for its Designers at Debenhams brand range since 1993. Current designers include Abigail Ahern, Jeff Banks, Jasper Conran, Sadie Frost and Jemima French, Patrick Grant, Henry Holland, Betty Jackson, Stephen Jones, Ben de Lisi, Todd Lynn, Julien Macdonald, Laura Oakes, Jenny Packham, Ren Pearce and Andrew Fionda, Aliza Reger, John Rocha, Ashley Thomas, Justin Thornton, Eric Van Peterson and Matthew Williamson.
Debenhams.com great savings on select product for up to 70% off across their range of men, women, kids and home products.
Is #Winter old news? Check out what they have in store for your home and wardrobe when Spring has sprung and Summer rays start pouring.
What does Debenhams sell?
Debenhams.com offers a wide range of products from its own brands and other brands. Their online catalogue includes the following categories:
- Gifts & Toys
- Holiday Shop
Exclusive Online Only offers at Debenhams.com
Debenhams has sales throughout the year, the biggest being the Blue Cross Sales where you can save up to 70% online and in-store. It often does flash sales on select lines, for example, half price women's clothes for one day, and you can find many discounts on toys on the Debenhams' website. Members of Latest Deals regularly post Debenhams voucher codes, discounts and deals here.
How do I contact Debenhams?
Debenhams.com Women's range.
You can call Debenhams directly depending on what product you'd like advice on.
- General enquiries - 0344 800 8877, Monday to Friday, 8am - 11pm. Saturday & Sunday, 8am - 8pm
- Online large electricals and laptops - 01484 481361
- Online flowers, wines, hampers & personalised gifts - 020 3696 1129
- Made to measure curtains - 0330 660 0941
- International Customers - 0207 387 8723
You can also write to Debenhams at the following address
Debenhams Customer Services
4th Floor, 10 Brock St
Or use their online contact form to send them a message. Scroll down and see the link, which, once you press opens the form.
What are the delivery options for Debenhams?
Debenhams delivers to all UK stores. Furniture deliveries do not include the Isle of Wight, Isle of Man, Channel Islands and Scottish Isles.
- Orders over £40 are free
- Orders under £40 cost £3.99
- You can get free click and collect on orders over £20
- Click and collect costs £2 for orders under £20
Delivery takes 4 working days. However, members of Latest Deals point out that during the Debenhams Blue Cross sales, boxing day sale, and Boxing Day sale, delivery can sometimes take longer.
If you're not in, Debenhams courier will attempt to leave with a neighbour. Failing that, they will attempt to re-deliver twice, then leave at a local depot or Post Office.
You can also get free click and collect on orders over £20 at Debenhams. The website states that this too takes four working days. Debenhams will send you an email letting you know when it is in your nearest store ready for collection. To find your nearest store, use their store finder tool.
The click and collect service is a good way to save money when hunting for Debenhams discounts and bargains.
How do I return an item to Debenhams?
Debenhams offers 28 days for refunds and exchanges. All items bought in store must be returned to a Debenhams store (but it doesn't have to be the same one, just bring proof of purchase).
If you ordered online you can also return to a store. Take your receipt, delivery note, and any email confirmation you have.
If you want to return an online order by post you can do so with the Royal Mail. Print a delivery label then take to your nearest Post Office. Request a proof of postage.
The refund will be automatically applied once it's received at their warehouse which can take up to 5 days. If you have any questions on Debenhams refunds, see contact information above.
Gift Cards & Vouchers
Debenham Gift Cards can be sent with a personal message and you can buy it from £10 - £300. You can also design your own price at £5 - £500. Or you can choose a date and end immediately with their Email Gift Cards from £10 - £500. To purchase simply visit their Gift Cards & Vouchers page.
Free Personal Shopper
Discover the styles that suit you with help from their friendly and experienced personal shoppers. For more information, visit their Free Personal Shopper page.
Debenhams and TRIPP
Debenhams has an exclusive deal with TRIPP, its luggage provider. Sometimes, it will have a sale on TRIPP merchandise which goes out of stock fast. A little tip is to also look at the TRIPP website, as they sell their own luggage for the same prices. Members of our money saving community LatestDeals.co.uk have seen price matching of deals, and while Debenhams went out of stock, they coud still get the same bargain over on the TRIPP website.