What is Dunelm?
Dunelm, formerly Dunelm Mill is a British home furnishings retailer founded in 1979 by Bill Adderley and Jean Adderley, trading textiles from a market stall in Leicester. The company has 150 stores to date and over 100 in-store Pausa coffee shops all over the UK. Dunelm is one of the largest housewares retailers in the country offering over 26,000 quality products in over 28 different departments and provides multi-channel convenience through online, mobile, catalogue, telephone ordering and reserve and collect schemes.
The first Dunelm store was launched in 1984 in Churchgate, Lancaster, while their first superstore opened in 1991 in Rothertham. The company acquire Bellbird in 2001 and started manufacturing custom-made curtains, blinds and accessories. With its rebranding in 2013, Dunelm focuses its strategy to offer their customers a wide range of products, exceptional value for money and excellent service. Their online shop offerings range from furniture for every room in your home and every corner of your garden to dining and tableware for your kitchen and bathroom décor and accessories. Dunelm is your one-stop shop to achieving a beautiful home that you’ve always been dreaming of.
What does Dunelm sell?
If you are looking to add a hint of vintage style to your décor, check out Dunelm’s shabby chic furniture, 70s inspired retro pieces and vintage collections. Aside from vintage styles, they also offer a wide variety of furniture that is more contemporary to suit your needs. Their French range is on trend, with a selection of beautiful pieces which combine vintage glamour with Parisian chic. As well as finding the perfect furniture for your hallways and kitchens, Dunelm also offers a wide variety of bedroom furniture to ensure your boudoir is as homely as you can make it.
Dunelm’s exciting range of garden furniture, outdoor lighting, barbecues and much more will help you to transform your outdoor space into a great place to be no matter what the weather or the occasion. With Dunelm, you can easily find the right garden furniture, rattan furniture, chairs and garden benches to suit your style. To keep your grass, hedges and flower beds looking in pristine condition, they also sell a selection of quality tools to suit any size of garden.
Curtains & Blinds
Refresh any room with their hundreds of easy to hang curtains, available in a wide variety of styles and sizes. With many colours and linings to choose from, Dunelm’s extensive range of ready-made curtains makes it easy to complete your window.
From luxury Damask duvets to fun covers for kids, they have a wide range of bedding and bed linen collections to make your bedroom the comfiest and most relaxing space in which to sleep. Whether you require single or double duvet covers, king size and even super king size bed linen, their range is suitable for all bed sizes. Dunelm also have children’s bed linen and baby bedding to fit cot beds and toddler beds.
Rugs & Décor
Their wide range of finishing touches provides the perfect opportunity to elevate your decor and inject some real personality into your home without breaking the bank. Create a dramatic focal point with an easy to hang piece of metal wall art and make an impact the lightweight way, or display iconic framed prints to break up the imposing blankness of a bare wall. Alternatively, create a personalised gallery of memories using an array of photo frames filled with your happiest memories for a simple way to complete your room that's entirely exclusive to you.
They have lighting options ranging from bedside lamps and shades, as well as desk lamps to wall lights which look great anywhere in a home. They also have a range of spotlight collections, and to get the right light whilst you’re cooking up a storm why not browse our kitchen lights which will surely brighten up your décor. Pendant lighting has become popular in recent times, and Dunelm has a range of pendant lights which ensure you can show off your décor in the best possible light you can.
Dunelm offer a wide range of towels to perfectly match any bathroom. They have a huge selection of soft, luxury towels in a variety of sizes and colours. So whether you are looking for large towels or hand towels, Egyptian cotton or beach towels, they have the ideal product to suit you and the decor of your bathroom.
Cook & Dine
Dunelm has a fantastic variety of cooking utensils, table decorations, crockery and cutlery to meet all of your dining needs. Their wide range of bakeware, ovenware, kitchen accessories and roasting equipment presents a wonderful opportunity to expand your culinary repertoire at great value prices.
Their ranges of accessories help keep your home in good order, including covers to keep your washing lines and rotary airers in excellent condition, retractable washing lines to suit any size garden, as well as durable, lightweight laundry bags in numerous fashionable styles.
How do I contact Dunelm?
For enquiries and questions about their product availability, delivery, cancellations, returns, refunds and exchanges, read their full Help Page.
You can complete their short Online Contact Form and they will get back at you within 72 hours.
Get in touch with Dunelm by calling 0345 165 6565
8am - 7pm Monday to Friday
9am - 5pm Saturday to Sunday.
Dunelm (Soft Furnishings) Ltd,
Watermead Business Park, Syston, Leicestershire LE7 1AD
(Sat Nav ref: LE7 1PF)
Customer Service Address:
Green Street, Radcliffe, Manchester M26 3ED
What are the delivery options for Dunelm?
Free Reserve & Collect
- Reservations are usually ready within 3 hours.
- You will be informed when your order is ready to collect.
- Products are always reserved at the online price, but if there's a better price in-store you'll always pay the lower one, availability is indicated on individual product pages.
- Orders will be hold for 2 days.
- Free delivery for orders of £49 and over.
- £3.95 for orders under £49.
- 3-5 working days.
Express delivery - £5.95
- Delivers any orders placed before 9pm (Mon - Thurs) the next working day.
- Orders placed between 9pm on Thursday and 9pm on Friday will be delivered the following Monday.
Furniture & large items
- Free delivery for orders of £299 and over.
- £9.95 delivery for items under £299, delivered on your day of choice from Monday to Saturday.
Made to Order Furniture Delivery
- Free delivery for orders of £299 and over.
- £9.95 for orders under £299.
- 7-8 weeks for fabric sofas, 12-13 weeks for leather sofas.
Made to Order Curtains & Blinds Delivery – £5.95
- 10-12 working days
For some remote areas excluded, read their full Delivery page.
How do I return an item to Dunelm?
Returning an in-store purchase (including Reserve & Collect reservations)
Refund and exchange is available with 28 days of purchase, provided you have proof of purchase and the product is unused and in its original packaging. Exclusions apply. All refunds will be made back to the original tender type. For your protection, in store refunds to credit or debit cards will only be processed if the cardholder is present.
Returning an Online Purchase
Return to Store
- Locate your nearest store through their Store Locator.
- Take the product(s) and despatch note, with the payment card used to purchase, to the Customer Services desk where your purchase will be refunded or an exchange arranged.
Return via Collect+
- Complete the returns form provided with your delivery and enclose with your parcel. Wrap your parcel securely.
- Write your order number in the space provided on the Collect+ label supplied and stick it on your parcel.
- You can find your local store by visiting www.collectplus.co.uk/.
- You'll receive proof of postage and a code to track your return online.
Returning a furniture item
Contact Dunelm for a piece of furniture or an item too large for Collect+ to arrange collection.
- Custom made items: made to measure curtains, blinds and accessories
- Cut to length fabric
- Made to order sofas and upholstery items
- Food, drink and other perishable items
- Mattress toppers
- Mattress and bedding protectors
- Throws and blankets
For more information read their full Returns & Cancellations page.
Dunelm Gift Cards
The perfect gift for your loved ones for any occasion. Choose between £5.00 - £100.00.
Pausa Coffee Shops by Dunelm
Pausa Coffee Shops offer a wide range of delicious food and drink at fantastic value, whether an early start has given you a breakfast hankering for a hot bacon sandwich or a long day of shopping means a slice of something sweet is needed for an afternoon pick me up.