What is Estee Lauder?
Estée Lauder is one of the world’s most renowned beauty companies founded by Estée and Joseph lauder in 1946. The American company manufactures and markets prestige skincare, makeup, fragrance and hair care products. They own a diverse portfolio of brands, distributed across the world through retail channels and digital commerce, and has its headquarters in Midtown Manhattan, New York City.
The company’s story started out the Estée and her husband Joseph started creating cosmetics in New York City. Their first four products include Cleansing Oil, Skin Lotion, Super Rich All purpose Creme, and Creme Pack. In 1948, they launched their first department store account with Saks Fifth Avenue in New York. Their range expanded over the next 15 years and continued to sell their products in the US. In 1960, they launched their first international account in the London department store, Harrods. By 1964, the company added a line of fragrance and grooming products for men called Aramis, named after an exotic Turkish root used as an aphrodisiac.
The company’s expansion and innovation continued with the launch of its sister brand Clinique, the first dermatologist guided, allergy tested, fragrance-free cosmetic brand created by Estée Lauder. The brand became the first women's cosmetic company to introduce a second line for men when, in 1976, they began a separate line called "Skin Supplies for Men", which continues to be sold at Clinique counters worldwide.
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What does Estee Lauder sell?
Since its inception in 1946, Estée Lauder, a technologically advanced and innovative company, has gained a worldwide reputation for elegance, luxury and superior quality. Their products come with a promise to uphold the finest standards of excellence. Through extensive research and stringent product evaluation, they are pleased to offer skincare, makeup and fragrance products that are both gentle and highly effective.
Their products are sold in more than 140 countries and territories. For over 60 years, they have stayed true to the unshakeable belief that inspired Mrs. Estée Lauder to found her company: the belief that every woman can be beautiful. Today, that simple notion has literally changed the face of the beauty business
Their online catalogue includes the following categories:
- Sets & Gifts
- VB x EL
How do I contact Estee Lauder?
- You can send them an email using their Online Contact Form.
- You can directly speak with an Online Beauty Advisor using their Live Chat on their website.
Live Chat opening times:
- Monday to Friday: 10am-10pm
- Sunday: 4pm-10pm
Online Customer Service:
- 0800 054 2444
- Monday to Friday: 8am-7pm
- Saturday: 9am-6pm
- Sunday: 10am-4pm
- You can contact them on this number for any online purchases except on Bank Holidays.
What are the delivery options for Estee Lauder?
- Cost: FREE
- Delivery Time: Within 2-5 working days.
- Cost: £4.95
- Delivery Time: Delivery on a date of your choice, Monday to Friday, subject to availability and excluding public holidays. Delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas will be within 2 working days of your selected named day.
- Cost: FREE
- Delivery Time: Choose from over 2500+ local shops nationwide and collect your order at your convenience.
- Cost: £6.50
- Delivery Time: Orders must be placed by 3pm for next 'working day' delivery
- Cost: £8.00
- Delivery Time: Orders must be placed before 3pm for delivery by 1pm the next ‘working day’.
- Cost: £10.50
- Delivery Time: Orders must be placed by 3pm on a 'working Friday' to guarantee Saturday delivery.
For more information, visit their full Delivery page.
How do I return an item to Estee Lauder?
You may return any item in its original condition for a refund within 14 working days from delivery. Within the order packaging, you will find a Returns Note with details of your order together with details of their returns process. Alternatively, you can use the Cancellation Form to cancel an order. If the items listed on the despatch note do not match those contained in your delivery, notify them immediately by calling their Customer Services Team.
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to them. Make sure you obtain a Proof of Postage when you return the goods to them.
If you require a refund, they will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within 14 days of receiving your returned goods, provided that you have returned the goods to them at their distribution centre within 14 working days of delivery to you or your notifying them of cancellation.
Refunds will only be made against the original credit/debit card used.
For more information, read their full Returns Policy.