What is GAME?
Game is the stylised brand of the British video company Game Digital plc, the parent company of Game Retail Limited. The company was established by Terry Norris and Bev Ripley in 1991 under the Rhino Group. During the 90s, it has gone through numerous mergers and acquisitions until it was finally bought by Electronics Boutique Limited in 1999 and was rebranded as The Game Group. The company’s growth continued when they purchased numerous retailers in the 2000s like Australia’s Gamewizards. By 2012, Game is acquired by OpCapita and Baker Acquisitions was later renamed Game Retail Ltd. As of 2013, Game has around 328 stores all over the United Kingdom selling games for all major video game platforms.
The company provide their customers with endless array of products both in-store and at Game.co.uk which include pre-owned games, consoles, and digital downloads, accessories, tablets, movies and so much more. They also offer exclusive products and contents which can only be purchased at Game. In addition, they have a Game Reward App where customers can collect and spend Game reward points on everything they buy. In addition, they have a Game Affiliate Programme on their online store where customers can sign up and get paid for sales made by their visitors from the affiliate sites throughout the 30 days post click period.
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Join Game as they take a selection of Destiny noobs on a journey from Zero to Hero with training from Destiny legend Unknown Player.
What does GAME sell?
Game.co.uk offers a wide range of amazing deals on video games as well as consoles specialising on all major formats. Their pre-owned games and hardware comes with a 12-month Game Pre-owned Guarantee. Game also offers free UK delivery on all their products as well as international delivery. Their online offerings include the following category:
New deals are added each week on Games Clearance where you can get as much as 50% off on select new and pre-owned consoles as well as their range of accessories, merchandise and games.
How do I contact GAME?
- You can call GAME's customer service on 020 8827 0099.
- You can start a LIVE chat with support on their website.
- You can email the help desk using their Online Contact Form.
- You can also Tweet their help account at at Game Helps.
Customer service opening times:
- Monday to Saturday: 8am – 8pm
- Sunday: 10am – 5pm
If you prefer to write to GAME you can find their address below:
GAME Customer Service
What are the delivery options for GAME?
- Game.co.uk offers FREE delivery on all UK orders as well us competitive postage costs on EU and international shipping.
- All orders including digital downloads are subject to authorization checks by their accounts team before processing which can delay dispatch or could result in your download code being sent the next working day.
- They do not ship products valued over £100 out of the UK. International orders over £100 will be declined.
UK Delivery Options
Orders from UK are FREE including tracked express delivery for orders over £150 or you can upgrade your delivery options as per the list below.
- Next Day (pre 10am): £11.95, 1 working day, tracked through DPD.
- Next Day (pre 12pm): £5.95, 1 working day, tracked through DPD.
- Saturday: £9.00, order between Thursday 3:30pm and Friday 3pm, tracked through DPD.
- Click & Collect: Free: 1-2 working days.
- Click & Reserve: Free, 2-3 working days.
They are unable to ship orders weighing over 2kg outside of the UK. This includes all hardware orders. All delivery times are estimated lead times and are not guaranteed.
- Western Europe (Untracked): £2.95 per order, 5 to 7 working days.
- Eastern Europe (Untracked): £2.95 per order, 5 to 9 working days.
- North America (Untracked): £4.95 per order, 7 to 9 working days.
- Central & South America (Untracked): £4.95 per order, 7 to 10 working days.
- Middle East (Untracked): £4.95 per order, 7 to 11 working days.
- Far East & Australasia (Untracked): £4.95 per order, 7 to 11 working days.
For full list of countries, click here.
For more information, read their full Delivery page.
How do I return an item to GAME?
- Game.co.uk offers a 30 days returns policy.
- Any product except for gift vouchers, gift cards and digital downloads may be returned for refund or exchange within 30 days of the purchase date, providing that the seal remains unbroken.
- Faulty software, where the seal has been broken may be returned up to 3 months after the despatch date or 12 months if preowned.
- Faulty hardware and accessories may be returned up to 12 months after the despatch date.
- You may cancel online orders of TVs, projectors, laptops, cameras and mobile phones up to 7 working days after the day on which they are received.
- A valid proof of purchase is required for any return.
For more information, read their full Returns Policy page.
To Trade-In; all games, consoles and electronics must be in good working order and of satifactory quality with relevant charging cables and vital accessories for play. For more information, visit their Trade-In page.
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Game Meets: Troy Baker. Lucy chats with Troy Baker who provides the voice of Talion in Shadow of War.