What is Jack Wills?
Jack Wills is a UK-based clothing company founded by Robert Shaw in London in 1999. The brand is famous for its main colours, navy and pink. The very first retail shop of the company was opened in Salcombe where its handbook logo as well as a mail order system were set in place from the get go. The brand is based on what being at a British university was all about as well as all the cool and amazing things that goes with it. Since its inception, Jack Wills has opened around 70 stores across the country including 8 in London, 4 in Scotland, and 2 in Wales and the Channel Islands. The company also has 5 outlet stores throughout UK and a handful of international stores in countries such as Hong Kong and Singapore.
The company’s online shop JackWills.com not only offers a wide range of women and men’s clothing but they also offer accessories such as bags, wallets, sunglasses and so much more. You can also find great offers and sales of up to 60% off on select products.
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Plus, read our Official Guide to Cheap Clothes including a list of the best retailers for discounts, how to find cheap designer clothes, secret sale groups and even how to get it all for free.
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What does Jack Wills sell?
For over 18 years, Jack Wills had brought products which are inspired by the British heritage combined with the highest quality to the wardrobes of a spirited and inspired youth, symbolizing what it is to be British, irreverent and carefree. Their online catalogue includes clothing and accessories for men and women.
How do I contact Jack Wills?
- You can email the retailer at firstname.lastname@example.org
- You can Tweet support at jackwillshelp
- And you can call customer services for free on 1 866 280 9963
- For information on individual stores, use their store locator tool and find the contact information beside it
Support opening hours are:
- Monday – Saturday: 4am– 3pm (EST), 1am – 12pm (PST)
- Sunday: 5am – 1pm (EST), 2am – 10am (PST)
If you prefer in writing, their postal address is:
Jack Wills Customer Services 95 Victoria Road London. NW10 6DJ
What are the delivery options for Jack Wills?
Click & Collect
- Free, 0 – 3 working days.
- Order online and collect from your nearest store for free.
- £3.95 or free for orders over £60.
- 3 – 5 working days.
- Starts at £5.95.
- Order before 9.00pm Sun - Fri for next day delivery excluding Bank Holidays.
- Starts at £8.95.
- They deliver to more than 120 countries and will take 7 working days.
For more information, visit their Delivery page.
How do I return an item to Jack Wills?
Return by Post
They offer a refund or exchange on any product purchased online via post. . It must be returned in perfect condition (unwashed and unworn) together with your filled out return docket within 28 days of purchase. Once they receive it, they will process your refund or exchange within 10 working days. You may send your returns to the following address:
Jack Wills Returns,
Unit 1, Parkway Interchange
35 Kettlebridge Road
Return to Store
You can return to any Jack Wills store in the United Kingdom (excluding Channels Islands, Heathrow and Outlet stores). The same return policy applies as by post: returned items must be unworn and unwashed, in their original condition, and be accompanied by a copy of your original receipt or invoice.
Returned items must be unworn and unwashed, and for obvious hygiene reasons, all undergarments (pants, boxers and tights) are non-returnable. Bath, beauty & Grooming products are returnable only if unopened and in a sellable condition.
For further details, visit their Returns Policy page.
Gift Vouchers & Cards
- E-Vouchers. Forward the Jack Wills E-Voucher or print it off, then sit back & relax – they’ll love it (and can choose what they actually want).
- Gift Cards. Treat your loved ones to a guilt-free shop or say goodbye to that awkward thank you moment with the JW Gift Card.
Jack Wills Seasonnaires - Dinner on the Beach
How to spend the perfect evening - dinner on the beach on Martha's Vineyard.