What is LEGO?
The LEGO Group is a Danish family-owned company based in Billund, Denmark. The company is founded in 1932 by Ole Kirk Christiansen best known for the manufacture of Leg-brand toys, consisting mostly of interlocking plastic bricks. They have also build numerous amusement parks across the globe known as Legoland and operates several retail stores and an online shop.
The history of LEGO dates back to nearly 100 years, starting with the creation of small wooden playthings during the early 20th century by the company’s founding father who was a master carpenter and joiner. Manufacturing of plastic Lego bricks began in Denmark in 1947, but since has grown to include factories throughout the world. The world-famous brick didn’t make an appearance until a little later on in the 50’s. Since then, they’ve brought various toys, play experiences and teaching materials to over 130 countries.
Today, a global subculture has developed. Supporting movies, games, competitions, and several Legoland amusement parks have been developed under the brand. As of July 2015, 600 billion parts had been produced. Their motto, det bedste er ikke for godt which means roughly "only the best is the best", which is still used today, was created by Ole Kirk to encourage his employees never to skimp on quality, a value he believed in strongly.
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What does LEGO sell?
The company's flagship product, Lego, consists of colourful interlocking plastic bricks accompanying an array of gears, figurines called minifigures, and various other parts. These pieces can be assembled and connected in many ways, to construct objects; vehicles, buildings, and working robots. Anything constructed can then be taken apart again, and the pieces used to make other objects
The LEGO shop is an international online shop selling a wide range of their products. A lot of hard to find and exclusive items are found on the online shop and they occasionally offer seasonal sets. Their online catalogue includes the following categories:
Tom’s Tip: One of the best ways to save money on LEGO is to buy it second hand from eBay. You can always find buckets of LEGO and boxes full of it for cheap. Save 90% or more and buy second hand. However, the second hand buckets of cheap LEGO won't contain instructions. So it'll be building bricks for the fun of it - imagination only.
How do I contact LEGO?
- You can email them using their Online Contact Form and they will get back at you as soon as possible.
- You can directly speak to one of their representatives through their online Live Chat app.
- You can call them on 00-800-5346-5555.
If you prefer in writing, their postal address is:
33 Bath Road
What are the delivery options for LEGO?
They offer FREE Standard Delivery on all orders amounting to £50 above or £3.95 for orders below £50. Your order will be delivered within 3-7 5 business days (Monday through Friday excluding holidays) unless otherwise indicated.
Royal Mail Delivery takes to 5 business days (Monday through Friday excluding holidays) for the delivery of your order, unless otherwise indicated. Their shipping charges are £5.95 per delivery for purchases up to £49.99, and £2.95 per delivery for purchases over £49.99. Royal Mail delivery is not available for Pick a Brick or Bricks & Pieces orders.
All Express Shipping costs £21.00, allow 1-2 business days (Monday to Friday, excluding holidays) for the delivery of your order, unless indicated otherwise. Order y 4pm CET if you wish to receive your order the next day. Valid for metropolitan areas only.
For more information, read their full Shipping and Handling page.
How do I return an item to LEGO?
You can cancel or return your order within 14 days without giving any reason for changing your mind. To meet the withdrawal deadline of 14 days, it is sufficient for you to send your notification of withdrawal to them before the withdrawal period has expired. They we will refund any sums paid by you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by them).
They will make the refund as quickly as possible and in any event no later than 14 days from the day on which they are informed of your decision to cancel or return your order. However, they may withhold the refund until they have received the products or you have supplied evidence of having sent the products back, whichever is the earlier.
You must send the products back to the return address as provided on the package, and the returned products must be accompanied by a Return Authorisation Number (RA Number), which is set out on a Return Label. To receive a Return Label and RA Number you can contact our Customer Service.
For more information, read their full Terms and Conditions page.
Top reasons to get one:
- Let them choose their favourite sets.
- It’s simple: no expiry date, tax, fees, or shipping charges.
- Send it straight to the lucky recipient (or they'll send it to you to wrap!).
- BONUS! Gift Cards make great surfboards for minifigures.