What is lookfantastic?
Lookfantastic.com is the original British online boutique that was founded in 1996 and was acquired by The Hut Group in 2010. Today, they are the leading retailer for beauty in Europe. Their product range includes hair, beauty, skincare and all things to make you beautiful. They offer more than 14,000 products from over 350 brands for hair, make up, skin care, nails, electrical, fragrance, health, home fragrances and organic. LookFantastic has something for everyone.
Each month, the online retailer attracts more than half a million of unique visitors and in 2015, their sales reach up to £80 million. Leading the company is a dedicated team of beauty experts who undergo regular training directly from brands to ensure that they provide their customers with precise and intelligent information on each product.
From leading luxury beauty brands such as Estee Luder, MAC, Benefit and Lancôme to quality hair and skin care brands like GHD, Dermalogica and Kérastase, you will surely look your best shopping with LookFantastic.
What does lookfantastic sell?
LookFantastic is an approved online and official retailer of MAC. If you haven’t had the chance to try MAC before, now is the perfect moment. Browse all the different categories, get in depth advice on the blog and shop all the latest releases here.
Whether you're looking for shampoo, conditioner, styling products, electrical stylers, hair treatments or even hair jewellery - you'll find it all here.
With the right tools to create a look for every occasion LookFantastic have endless products that enhance your natural beauty and accentuate your features.
Soothe winter skin with their expert range of Skincare and face products; choose from moisturisers, cleansers and serums.
Boost body confidence and spoil your skin with a great range of moisturisers, cleansers, lotions, creams, gels and serums to replenish tired skin, pamper dry and neglected skin and control any issues you have with your body and facial skin.
Discover the true meaning of male grooming with their product range of natural skin care must-haves, moisturizers, shampoo, conditioner and makeup products for men for a flawless complexion.
Browse through their wide range of for him and for her fragrances from the latest and unique scents to distinctive and classic fragrances.
With 25 years of experience, Dermalogica are one of the top skincare choices by both professionals and consumers worldwide.
GHD stylers and straighteners give you the ability to flaunt a look from perfectly straight locks to gorgeous Hollywood waves.
From just £13 a month, discover a host of beauty treats from some of the best brands around. Worth over £50, you're guaranteed to fall in love with something new every month.
How do I contact lookfantastic?
- You can call customer support on 0161 8131481
- You can email general enquiries through your account
- Read their full contact page
- Read their FAQ
Customer support is open during the following times:
Monday to Friday 8am to 8pm
Saturday 9am to 4pm
If you prefer writing, address your letters to:
Look Fantastic Customer Service Department
What are the delivery options for lookfantastic?
- Standard Delivery – Free, 2-3 working days.
- Next Working Day Delivery – £3.95, Monday-Friday order before 9pm. Sundays and Bank Holidays order before 2pm. Courier will deliver next day (no deliveries take place on a Sunday or Bank Holidays).
- Premium Next Day Delivery (DPD) – £4.95, Monday-Thursday order before 9pm. Sundays and Bank Holidays order before 2pm. Courier will e-mail 1 hour slot and deliver next working day (no deliveries take place on a weekend or bank holiday).
- Sunday Delivery (DPD) – £4.95, order between 6am Friday and 3pm Saturday. Courier will e-mail 1 hour slot and deliver Sunday (no deliveries take place on bank holidays).
- Visit their International Delivery page to find out the delivery time and shipping cost for your country.
Visit their Delivery Details and Restrictions page for more information.
How do I return an item to lookfantastic?
- Before attempting to return an order you will need to contact LookFantastic’s customer service team to request a returns authorisation number.
- You can cancel your order contract within 14 days without giving reason.
- Inform LookFantastic that you will cancel your contract by a clear statement. You can use the example model cancellation form on their Returns and Refunds page.
- Ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
- Upon cancellation you will be reimbursed all payments they received from you including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by LookFantastic).
- A deduction from the reimbursement may occur for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
- The reimbursement will take effect 14 days after the day we receive back from you any goods supplied, 14 days after the day you provide evidence that you have returned the goods or if there were no goods supplied, 14 days after the day on which they are informed about your decision to cancel the contract.
- Reimbursement will be made using the same means of payment as you used for the initial transaction.
For more information visit their Returns and Refunds page.
#IAmFantastic | Be Confident in your Beauty with lookfantastic
From feeling uncomfortable accepting compliments, to struggling with what we see in the mirror, too many of us find it difficult to be confident. LookFantastic want to change that.
Be confident in your beauty with LookFantastic. Discover all the stories on lookfantastic.com.