What is New Look?
Established in 1969 by Tom Singh in Somerset, New Look is a South African-owned British multinational fashion retailer with a chain of high street shops. Since 2015, it has been owned by a private investment company Brait SA, controlled by Christoffel Wiese. To date, the company has quickly grown and expanded to operate a chain of around 1,000 international stores including 592 stores in the UK and over 380 in countries like Belgium, the Netherlands, France, the Republic of Ireland, Romania, Malta, Malaysia, South Korea, Singapore, Russia and more. Their online shop, NewLook.com ships to about 120 countries across the globe and generates 16% of the company’s sales.
New Look’s brand is not just about the latest outfit, it’s a lifestyle. They’re all about the upcoming party, the catch up with friends and all the pleasure that comes with it. In order to understand how their customers feel when searching for products, they made them the core in all their endeavours ensuring that they feel at their best when wearing their creations in every occasion.
Each week, their online shop uploads around 800 new products making sure that their customers has something new to excite them every time they visit NewLook.com. So whether they are looking for the hottest trends, or simply for that perfect dress, they have it covered.
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My Life. My Style. My Look.
This season, New Look brings you the latest trends. From ripped jeans, denim jackets and sandals to swimsuits, playsuits and more, here’s some inspiration for summer wardrobes everywhere.
What does New Look sell?
NewLook.com offers a wide range of womenswear, menswear and clothing for teens. They are always on the lookout for the latest trends and quickly interpret them in way that will be wearable and suitable for their customers. One of their goals is to aid their valued customers in finding a look that will fit their personal style. Their online catalogue includes the following categories:
- Womens: Explore the latest fashion and all the freshest styles in women's clothing, footwear and accessories online this season at New Look.
- Mens: Explore the latest men's clothing & accessories range at New Look. Shop for men's vests, shirts, jeans, t-shirts & more.
- Teens: From smart shoes and shirts to skirts, trousers and blazers, shop New Look's Teen collection for the latest on-trend back to school clothing online today.
- Sale: Discover all the latest women's, men's and teens clothing, accessories, shoes & boots at amazing discount prices.
How do I contact New Look?
- You can call them from the UK on 0344 499 6690
- You can call them from Europe on 00 800 0926 0926
- You can call them from International on +44 344 499 6690
- You can also speak to a LIVE agent
Customer support opening times:
- Monday to Saturday: 8am to 8pm GMT
- Sunday: 10am to 6pm GMT
If you would like to write a letter to customer enquiries, address your mail to: New Look Customer Services
New Look Retailers Ltd
For more information read their full Contact Us page.
What are the delivery options for New Look?
Unlimited delivery and collection on all options including precise next day and evening deliveries for only £9.99 a year. If you shop at the brand a lot, it may be worth considering the Delivery Pass.
Home Delivery Options
- Next Day UK: £5.99, free with delivery pass or over £100. Order by 7pm, delivered between 8am - 8pm.
- Next Day Evening: £7.99, free with delivery pass or over £100. Order by midnight, delivered between 6pm - 10pm 7 days a week.
- Nominated Day UK: £5.99, free with delivery pass or over £100. Order up to 7 days in advance. Delivered between 8am - 8pm.
- Next Day & Nominated Day - Northern Ireland: £5.99, free with delivery pass or over £100. Order by Midday. Order up to 7 days in advance. Deliveries Mon - Fri between 8am - 6pm.
- Nominated Evening: £5.99, free with delivery pass or over £100. Delivered between 6pm - 10pm 7 days a week.
- Sunday: £5.99, free with delivery pass or over £100. Order by 7pm Saturday, delivered between 9am - 5pm.
- Standard: £3.99 FREE over £45, 2 – 4 working days.
- BFPO: £3.99 FREE over £45, 5 – 10 working days.
- Channel Islands: £3.99 FREE over £45, 4 – 6 working days.
- Standard Click & Collect - New Look Stores: FREE over £19.99, 3 – 5 working days.
- Next Day Click & Collect - New Look Stores: £2.99 FREE over £45, order by 6pm. Available to collect after 2pm next day. Deliveries Monday – Saturday.
- Collect+: £3.99 FREE over £45. 2 – 4 working days.
- Doodle Next Day: £3.99 FREE over £45. Order by 10pm, available to collect after 2pm next day. Deliveries Monday – Saturday.
To find out the whereabouts of your order you can use Track My Order.
For more information, visit their Delivery Options page.
How do I return an item to New Look?
- The easiest way to return an item is to take it into your local store with proof of purchase.
- Otherwise if you have a Collect+ or Doddle drop off point near you, you can affix a returns label and give it to them.
- Send by post at your own cost within 28 days of receiving. Remember to include a returns note with all your contact information.
Return address: New Look Returns
Lymedale Business Park
Newcastle Under Lyme
Treat your friends with the chance to shop thousands of fashion must-haves online and in-store. With over 1000 new arrivals online each week, they will be spoilt for choice. To purchase a gift card, visit their Gift Card page.
Buy now, pay later! Pay nothing for three months with the New Look Store Card. Spend £50 or more on your new card without paying a penny back for three months. To apply, visit their Store Card page.
New Look at Fashion Week
London Fashion Week is the best time to spot new trends - discover them all here.