What is O2?
O2 is the commercial telecom services brand under Telefónica UK Limited. It is one of the leading digital communications providers in the country. The company was established in 1985 as Cellnet and was spun off from the BT Group in 2002 to create a new holding company, mmO2 plc, which paged way to the O2 brand for the businesses.
The company’s offerings include mobile telephone services, fixed line services and home broadband t over 25 million customers across the UK running on 2G, 3G and 4G networks as well as O2 Wifi. To date, the company owns half of Tesco Mobile and has more than 450 retail stores in the country. It also sponsors The O2, O2 Academy venues and England Rugby.
- Get the latest gadgets on the market today at unbelievable savings at www.o2.co.uk.
- Find all the best deals and discounts for O2 moments and O2 mobile phone sets here latestdeal.co.uk. Look out for the hottest and latest O2 voucher codes and O2 freebies every month shared by our community oofr bargain hunters.
"O2 is my mobile operator of choice. Principally because of O2 Moments, the deals and discounts app that is available exclusively for all O2 customers. You can get £1 lunches, free coffees, buy one get one free dinners and much, much more. Also good for it's phones, of course."
O2 Priority
O2 Priority brings you exclusive offers, tickets and more from the best UK high street and online brands, only for O2 UK customers. To get tickets to thousands of gigs and events across the UK, 48 hours before general release, head on to o2priority.co.uk.
What does O2 sell?
O2’s product range includes the following:
- Phones
- Tablets
- Sims
- Accessories
- Mobile Broadband
- Smart Watches
- For a full list of all their products, browse their online shop.
You can also shop by popular brands which include Apple, Huawei, LG, OnePlus, Samsung, Sony and more.
Find the one that’s right for you with the following O2 Tariffs:
- Pay As You Go
- Pay Monthly
- Bolt Ons
- Sharer Plans
- O2 Refresh
- Sim Only Deals
- O2 Travel
- For more information, read their full O2 Tariffs page.
How do I contact O2?
Pay Monthly Team
- From your O2 mobile: 202, Free
- From a landline: 0344 8090202, Standard UK Rate
- From abroad:+44 3448090202, Free from an O2 Pay Monthly mobile, other providers' charges may vary.
Opening times:
- Monday - Friday: 08:00 - 21:00
- Saturday: 08:00 - 20:00
- Sunday: 08:00 - 18:00
Pay As You Go Team
- From your O2 mobile: 4445, 25p per call. Calls are free for customers on their Pay As You Go Go Go tariff
- From a landline: 0344 8090222, Standard UK Rate
- From abroad:+44 7860 980 202, International rates. See o2.co.uk/international for calling rates when abroad
Opening times:
- Monday - Friday: 08:00 - 21:00
- Saturday: 08:00 - 20:00
- Sunday: 08:00 - 18:00
If you prefer in writing (for phone, broadband or other O2 services), address your letter to:
O2 Correspondence Team
PO BOX 694
Winchester
SO23 5AP
For more information, read their full Contact Us page.
What are the delivery options for O2?
Click and Collect
Order online and collect in store.
- Choose the most convenient O2 store for you and get your order in minutes.
- To collect your order in store, you'll need to bring your 4 digit collection reference, which you'll find on your confirmation email, and the credit/debit card you used to pay.
- If you haven’t collected your order within 7 days, your order will be cancelled and you will be given a refund.
Home DeliveryMainland UK- Free next working day delivery if you order before midnight. Orders placed after 11pm will be delivered between 6pm and 10pm the next working day.
- Monday-Friday: Free anytime 1-2 working day delivery if you order before 15:30.
- Weekend: Orders placed at the weekend will be delivered on Tuesday or Wednesday.
Postcodes: AB,D,PO,TR
- Free next working day delivery if you submit your order before 10pm.
- Monday-Friday: Free anytime 1-2 working day delivery if you order before 15:30.
- Weekend: Orders placed at the weekend will be delivered on Tuesday or Wednesday.
Postcodes: Scottish & Scottish Isles postcodes- IV3-11, 14-20, 22-28 40-49, 51-56, 63; KA27-28; KW1-14; PA28-43, 45-88; PH30-40, 49, 50
- Isle of Man IM1-9, Channels Islands GY1-9, JE1-4
- Free delivery. Order before 8pm for delivery in two working days.
- Monday-Friday: Free anytime 2-3 working day delivery if you order before 15:30.
- Weekend: Orders placed at the weekend will be delivered on Wednesday or Thursday.
Postcodes: Scottish & Scottish Isles postcodes- HS1-9; IV21; KW15-17; PA44; PH41-44, ZE1-3
- Free delivery. Order before 8pm for delivery in three working days.
- Monday-Friday: Free 3-4 working day delivery if you order before 15:30.
- Weekend: Orders placed at the weekend will be delivered on Thursday or Friday.
Northern Ireland- Free next working day delivery if you submit your order before 8pm.Monday-Friday: Free 3-4 working day delivery if you order before 15:30.
- Weekend: Orders placed at the weekend will be delivered on Thursday or Friday.
Premium Delivery
Mainland UK morning (before 10:30am) next day delivery
- £6.99. Order before 8pm Monday to Friday to non-remote locations.
Northern Ireland morning (before 10:30am) next day delivery- £6.99. Order before 8p Monday to Friday to non-remote locations.
Mainland UK morning (before midday) next day delivery- £5.99. Order before 8pm Monday to Friday to non-remote locations.
Northern Ireland morning (before midday) next day delivery- £5.99. Order before 8pm Monday to Friday to non-remote locations.
Afternoon (1pm-5pm) next day delivery- £3.99. Order before 10pm, available Monday to Friday to non-remote locations.
Evening (6pm-10pm) next day delivery- £8.99. Order before 10pm, available Monday to Friday to non-remote locations.
For more information, read their full Collection and Delivery page.
How do I return an item to O2?
Change-of-mind Policy
- O2 offers a 14-day change of mind period for all their customers.
- You can return your purchase if you’re not happy and you can get a refund or exchange your device for another model (additional fees may apply).
- You have the right to cancel your contract within 14 days of signing up or when you get your sim and/or device (whichever one's later).
- For more information, read their full Change-of-mind Policy page.
Exchanges- O2 store purchases: If you purchased your phone or tablet in an O2 store, return it there within 14 days of purchase and let the advisor know which alternative device you want.
- Online and telephone purchases: Call their customer services team on 0344 809 0202 to let them know you’d like to arrange an exchange.
- O2 Home' service: If you've any concerns or questions, call them on 0344 499 0202 (Mon-Sat, 8am-7pm). Calls are charged at standard UK rates.
Accessories
To return an accessory that you purchased online, use their Online Form.
For more information, read their full Returns Policy page.
Essential links
O2 Official Website
O2 Official O2 Priority Page
O2 Official Facebook Page
O2 Official Twitter
O2 on Wikipedia
Other information
O2 Refresh
Get your hands on the latest device, on them. Only when you join O2 Refresh online, or in an O2 Shop. Visit the O2 Refresh page for more details on how to get it.
O2 - What's your #newnormal?
In just ten years, mobile phones have changed everything. Our lives, our relationships, even our table manners. We’ve asked thousands of people around Britain; what’s your #newnormal?
