What is Pandora?
Pandora is an international Danish luxury jewellery manufacturer founded in 1982 by Danish goldsmith Per Enevoldsen and his then wife Winnie Enevoldsen. In Greek mytholoy, Pandora was the first human woman created by the gods. The brand has a patent on its signature charm bracelets and in 2010 became the world's third largest jewellery company in sales, after Cartier and Tiffany & Co.
They started out on a small scale by importing jewellery from Thailand and selling to consumers. After a successful wholesale venture, in 1989 Enevoldsen hired in-house designers and established a manufacturing site in Thailand, where it is still located. With low production costs and an efficient supply chain, the Enevoldsens could provide affordable, hand-finished jewellery for the mass market. Their collection grew to include an assortment of rings, necklaces, earrings and watches. The brand tarted selling its signature bracelets in 2000 after a patent and several years of development.
Pandora products are sold in more than 100 countries on six continents through approximately 7,700 points of sale, including approximately 2,200 concept stores. Pandora launched an online sales platform in Europe in 2011, and began working to expand its e-commerce to the majority of its markets including Australia.
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A Day in Thailand
The retailer believes that responsible business practices and their aspiration to offer high quality, affordable jewellery go hand in hand. That is why they are committed to developing and manufacturing PRODUCTS in a responsible manner; to providing a great environment for their PEOPLE; and to working towards minimizing our environmental impact on the PLANET.
Their modern manufacturing facilities in Thailand provide safe working conditions to the more than 11,150 people engaged in crafting their jewellery and the brand is noted for providing new and innovative job opportunities.
What does Pandora sell?
Pandora is well-known for its customisable charm bracelets, designer rings, necklaces and (now discontinued) watches. The company has a production site in Thailand and markets its products in more than 100 countries on 6 continents with more than 7,700 points of sale. They sell gold, silver and other jewellery. It has introduced colourful ranges of bracelets too along with its traditional charm bracelets. This means you can move your charms onto different coloured bands for something new.
Earrings, rings, necklaces and pendants are all on offer. If you're looking for a present, there's a handy gift finder tool you can use. Just put in who you're buying it for, what the celebration is, and the kind of person she is. Results will be tailored to your criteria.
Their online catalogue includes the following categories:
Tom’s Tip: Pandora Sale
Are you looking for a Pandora sale? The brand often launches discounts and special offers in the Spring. You can save as much as 70%. Online, you'll find a sale section which has a range of charms, bracelets and earrings reduced. This is sold through the Pandora website, however you can also find jewellery on sale from other retailers.
How do I contact Pandora?
- You can use their Online Contact Form for general enquiries.
- You can email customer support on firstname.lastname@example.org.
- You can also email general enquiries on email@example.com.
- For general or store enquiries, you can call them on +44 844 873 1441 Monday to Friday from 9am-5pm.
- You can call them on 0808 234 5431.
Customer service opening times:
- Monday to Friday: 8am - 8pm
- Saturday to Sunday: 9am - 6pm
- Except Public Holidays
If you would like to write to the business, address your mail to:
PANDORA Jewellery UK Ltd.
33 George Street
London W1U 3QB
For more information, visit their Contact Us page.
What are the delivery options for Pandora?
Standard delivery costs £5, whilst Express Delivery costs £10. DHL and UPS will deliver between 08:00 and 18:00 Business Days. A signature will be required upon delivery. FREE Standard delivery will be applied automatically when you spend £75 or more. They aim to process all orders as quickly as possible. If you placed an Express delivery order before 2pm, you order will be processed and dispatched on the same day. Standard delivery orders are usually dispatched within 1-2 working days.
The Pandora eSTORE currently ships to all addresses within Great Britain and Northern Ireland excluding hotels, hostels, prisons, P.O. Boxes and BFPO (British Forces Post Office) addresses. Unfortunately, they do no not deliver to the Channel Islands.
You can check the whereabouts of your order using their Track My Order service. You can track your order directly on your carrier website. Allow a minimum of 24 hours to be able to track your order using the tracking number found in your dispatch confirmation e-mail.
For more information, check out their full Delivery Information page.
How do I return an item to Pandora?
You can return any item purchased from their eSTORE (excluding sale items unless faulty or not as described) within 30 days of receipt for a refund. If you would like to do so, you must use the free Returns Process and the products you are returning must be in a new, unworn and resaleable condition. Once we receive your returned parcel they will process your refund and a notification email will be sent to you from firstname.lastname@example.org to confirm the validation. Refunds can take up to 10 days, depending on your bank provider.
You can exchange products purchased from their eSTORE excluding sale items but only for the same product in a different size (or the same product in any size if the original product is faulty). Although sale products may not be exchanged through the eSTORE, they can of course be returned for a full refund in certain circumstances. To exchange a non-sale purchase for a different size, simply contact them using the contact details above within 10 working days, starting from the day you have received your order, or visit any of their UK concept stores with valid proof of purchase.
For more information, read their full Returns Policy page.
Gift someone special with a Pandora eGift Card sent by email. Your eGift Card can be sent directly to the recipients inbox along with a personal message of your choice. Redeemable online as well as in participating stores. please allow up to 30 minutes for the eGift Card to be delivered.
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Create and combine is an essential part of the brand's universe of jewellery. Creating your own personal bracelet is a unique way of creating a look that expresses your individuality and personal style. It is easy to get started, in this video, they will guide you on how to create a bracelet using charms, spacers, clips and a safety chain.