What is Schuh?
Schuh, pronounced as “shoe”, is a UK-based footwear retailer with around 118 shops in the UK and Ireland. The company is mainly a stockist that sells over 80 brands which include Vans, Converse, Nike, UGC, Adidas as well as its own Shuch label. Their customers are mostly people on their late teens or early twenties. According to Schuh, they are now a shoe shop but fashion store that sold shoes.
The company opened its first shop in 1981 on Edinburgh’s North Bridge Arcade when its founder Sander Alexander observed that the place lack a fashionable footwear retailer outside London. Today, the Edinburgh store still has the original ambiance of the organised chaos that Schuh is famous for. During the 90s decade, Schuh adapted to the market turning from looks and styles to brands by introducing to their stores popular brands such as CAT, Kickers, Converse, Vans and Dr. Martens. In 1997, the company launched its own magazine that promotes footwear brands like never before.
When the millennium came, retailers took focus on launching websites and Schuh was quick to go online and launched a transactional website before almost all other retailers. Their website evolved through the years as their customers adapt more comfortably to online shopping. This development coincided with their store growth as well as Schuh stores can be found in more or less every major city in the UK and Ireland by the end of the decade.
Schuh is a German name that was basically known only in the UK and Ireland, but all of that changes when they launched their first German store in 2015.
What does Schuh sell?
Check out their latest options for women that have landed at Schuh. From their latest arrivals to your favourite bands which include Converse, Nike, and adidas, and from women’s trainers to high heels and sandals, you will never run out of option to make your feet happy.
Schuh offers everything and more for sneakerheads and fashion forward trendsetters alike to kit out their already stylish wardrobe. Whether it’s for practicality, comfort or straight up style, choose from Schuh’s wide range of men’s shoes including men’s trainer, boots, sandals and more from big brands like adidas, Vans and Converse to more formal styles from Ted Baker and Dr Martens.
Shuch is aware that kids shoes are a huge priority. Check out their product range for your boys, girls and toddlers; for the tiny tots they even have adorable baby shoes. With everything from kids’ trainers to school shoes and from brands such as Converse, Nike and adidas; you’re sure to find their ideal fit for your kids.
You can amped up you accessory collection with Schuh’s product range. From a new travel buddy in the form of a backpack, a cap to keep the sunshine out of your eyes, as well as a nifty pair of socks to match your stylish footwear choice or even some shoe care to keep your kicks in tip-top shape, Shuch have you sorted. They have accessories from popular brands like Nike, Adidas, Missguided and more.
How do I contact Schuh?
For quick answers to your questions or enquiries, check out Schuh’s FAQ section. If you can’t find your answer in their FAQ, you can contact them on the following:
Tweet Schuh or direct message them on their Facebook page to get in touch. One of their Customer Service Experience team will get back at you as soon as possible. Their average tweet response rate is 12 minutes and 28 minutes in Facebook posts.
The easiest and fastest way to get in touch with Schuh is to use their Live Help service by simply clicking on the Live Help tab at the top of their official page. You will be connected to a member of their friendly team immediately.
Monday to Thursday: 9am to 10pm
Friday: 9am to 10 pm
Saturday: 10am to 5pm
Sunday: 11am to 5pm
UK Customers: 0207 100 1515
ROI: 01 899 0141 (local rate) or 1800 411 084 (free phone from ROI landlines only)
International Customers: 0044 1506 468 733
Monday to Thursday: 9am to 10:30pm
Friday: 9am to 10 pm
Saturday: 11am to 5pm
Sunday: 11am to 5pm
All their calls are recorded for training and monitoring purposes.
If your query is for any department other than the Customer Experience Team at schuh, please call 01506 460 250.
Email them anytime at email@example.com and their team will get back to you as soon as possible.
If you are not happy with the service you have received from Schuh, you can email them at firstname.lastname@example.org and a member of their complaints team will be in touch.
You can write them at the following address:
Schuh Customer Experience Team
1 Neilson Square
Deans Industrial Estate
Schuh registered office:
Schuh Limited, 1 Neilson Square, Deans Industrial Estate, Livingston, EH54 8RQ, Scotland, UK
Registered in Scotland No. 125327
What are the delivery options for Schuh?
Schuh use a secure courier service to deliver your orders 7 days a week and a signature is always needed on delivery.
Next Day Delivery – order by 10pm
£4.99, per additional item is free. Available on selected items for Next Working Day delivery within the UK on orders placed by 10pm Monday to Friday, 9pm Saturday and 7pm Sunday. Due to stock availability, not all items are available on Next Day delivery.
UK Standard Delivery
Free for orders over £20.00, for orders under £20.00 cost £3.00, Delivery is within 2-3 working days (excluding Bank Holidays) in the majority of cases but on rare occasions may take up to 5 working days.
UK Sunday Delivery
£4.99, per additional item is free. Available on selected items for Sunday delivery on orders placed before 9pm on Saturday. Due to stock availability, not all items are available on Sunday delivery and there are some remote areas that their couriers are unable to guarantee delivery on a Sunday, you will get a notification if this is the case.
Click & Collect
Collect your order from any of Schu’s UK stores for free. Just use the Click & Collect service on the product page and you will be informed how you can collect your order.
Free over £75, per additional item is free. You can choose for your items to be delivered on the same day for just 90 minutes or you can choose a date and time that will best suit your schedule.
Delivery prices are quoted in checkout and are unique based on delivery location and time. Delivery is FREE for orders over £75 for a limited time only. Quotes are valid for 15 minutes from the time the request is submitted. Delivery availability is subject to courier coverage and local stock availability.
Deliveries are free for orders over £4.99 or £2.99 for orders under £4.99, order by 4pm for delivery within 2 working days. Choose from over 6000 local convenience stores to have your order delivered to.
UPS Access Point
Deliveries are free for orders over £4.99 or £2.99 for orders under £4.99. Delivery to your chosen UPS Access Point within 2-3 working days (Monday-Friday), with locations open for collection 7 days a week.
International Zone A
£10.00, per additional item cost is £5.00. Delivery will take 5 – 7 working days to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
International Zone B
£35.00, per additional item cost is £17.50. Delivery will take 5 – 7 working days to the following countries: Cyprus, Malta, Norway and Switzerland.
Free delivery to BFPO addresses. Make sure to input the necessary details into the fields in the delivery address during checkout.
You can track the progress of your order placed online or in-store by entering your details into their Track My Order form
How do I return an item to Schuh?
Returns Policy Including Sale Items
You can return your items to Schuh together with its receipt and they will offer a refund or exchange on unused items returned within 365 days. Items purchased can only be returned to a Schuh store which accepts the currency used to purchase the items. Socks will not be accepted when removed from their original packaging due to hygiene reasons.
Returns via CollectPlus
You can drop off your unsuitable return at one of more than 6000 local shops in the UK which are open early til late, 7 days a week. Returns are FREE to customers who are registered 'myschuh' account holders, and only £2.50 for non-registered customers. Schuh will send you an email after your order is despatched with a CollectPlus returns label to print off and instructions on how to use it.
Returns to High Street Stores
Items purchased at UK sites can only be returned to a UK Schuch store. Make sure to bring with you the confirmation email, credit or debit card used in purchasing the order and your returns form.
Returns via Post
Fill in the Returns Form that was enclosed with your order or enclose a note detailing your name, address, contact number and reason for return. Package the shoes carefully in their original box & a secure outer wrapper where possible, and send them back clearly addressed to:
1 Neilson Square
Deans Industrial Estate
Returning “Imperfects” Items
Their imperfect items come with their 365 days return policy. Return it in an unused condition for a refund. As the stock in Schu’s ‘imperfects’ section are one-off pairs, they are unable to offer an exchange, change the size, colour or style of items ordered from there. Due to the nature of the product, they are unable to accept returns back in to their stores for these items and they should be returned back to their Head Office using CollectPlus or a delivery method of your choice to the address shown in the Returns via Post section above.
Gift cards can make every shoe lover's dream come true! Choose from Schuh's range of gift cards to send by post for use in-store or online. You can also your gift card's balance on their website.
If you are a College/University student with a valid matriculation card, get your 10% discount by one of the options below:
If you're registered to UniDays, get your UniDays code straight away by logging into your account.
- Live Help
Click the Live Help tab at the top of Schuh's page and select video chat to show them your Student Card via webcam and you will then get your code sent to you immediately.
Email a scan or photo of your NUS/Matriculation card clearly showing the expiry date and Shcuh will email you your discount code.
- Facebook Page
Send a picture of your student card and Schuh on their Facebook page will get back to you with a code straight away (during working hours).
Schuh How to Videos