What is Waterstones?
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Waterstones, formerly Waterstone’s is a UK-based book retailer established in 1982 by Tim Waterstone. The company is the last remaining chain of bookshop specialists found on the high street. The company also owns the London bookseller Hatchards and the Irish shop Hodges Figgis. The company has around 275 stores across the UK, Ireland, Belgium and the Netherlands.
With the rise of technology, Waterstones made it a point to make their shops more welcoming and an interesting place to browse and explore. They provide their customers superb service and a variety of unparalleled bookshpp events such as Books of the Month, Waterstones Book Club as well as the Waterstones Children;s Book Prize.
Their new and improved online shop, Waterstones.com provides around 250,000 titles available within 24 hours. Like The Book People they also offer discounts on select books.
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What does Waterstones sell?
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Bring out the bookworm in you with their wide range of titles from paperback to hardback and mixed media product to sheet map and board book in the following categories:
- Bestsellers: They have all the best titles in art, fashion, photography, cultural highlights, crime, thriller, fiction, history, humour, poetry, drama, entertainment and more.
- Fiction: Whether it be adventure, classic fiction, fiction in translation, historical fiction or even short stories, Waterstones got you covered.
- Non-Fiction: Find what you’re looking for in biography, business and economics, popular science, travel writing, nature writing and so much more.
- Children’s: You will never run out of options for your kids whether their on their teenage years or early learning, their range of children’s books will keep your kids away from their gadgets.
In addition, they also offer Stationery & Gifts from fun & games to gadget-lovers and even some handy travel kits.
How do I contact Waterstones?
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- You can call general enquiries on 0808 118 8787 (Monday to Friday excluding Bank Holidays, from 9am to 6pm)
- You can call from outside the UK on +44 208 045 1001
- You can send a message to support via an online form
- You can find and contact an individual book shop
- You can read the full contact page
If you prefer in writing, their Customer Support Postal Address is:
Waterstones Book Hub
UTL
Fifth Avenue
Centrum One Hundred
Burton on Trent
DE14 2UZ
What are the delivery options for Waterstones?
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UK Delivery Options
Free UK Home Delivery on Orders Over £20
- In stock items ordered before 2pm (Mon-Fri) will be despatched the same day. Your item(s) may be sent in separate parcels, and should take 3-5 working days to arrive.
- Delivery to UK mainland addresses: Monday to Saturday, excluding public holidays.
Free Click and Collect- Reserve your book on Waterstones.com, collect it from your local Waterstones and pay the online price.
Free Delivery to a Waterstones Bookshop- Your items will be available to collect from your local Waterstones shop within 3-6 working days
- The shop will email you when your item is available for collection.
- Your order will be held at the shop for 90 days for you to pick up at your convenience.
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1st Class - £3.75- In stock items ordered before 2pm (Mon-Fri) will be despatched the same day. Your item(s) may be sent in separate parcels, and delivery should take 1-2 working days to arrive.
- Delivery to UK mainland addresses: Monday to Saturday, excluding public holidays.
2nd Class - £2.75 or Free on Orders Over £20- In stock items ordered before 2pm (Mon-Fri) will be despatched the same day. Your item(s) may be sent in separate parcels, and should take 3-5 working days to arrive.
- Delivery to UK mainland addresses: Monday to Saturday, excluding public holidays.
UK Courier - £7.95- In stock items ordered before 2pm (Mon-Fri) will be despatched the same day. Your item(s) may be sent in separate parcels, and delivery should take 1 working day to arrive.
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Overseas Courier DeliveryWestern Europe Delivery - £9.00 + £1 per additional item- Estimated delivery time: 7 - 8 working days from despatch.
- Austria, Belgium, Cyprus, Czech Republic, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Spain, Sweden, Switzerland
Rest of the World Delivery - £12.50 + £1 Per Additional Item- Estimated delivery time: 7 - 10 working days from despatch.
For more information, read their full Delivery Options page.
How do I return an item to Waterstones?
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Free UK Returns
Free Returns to All Watrstones Bookshops
- You can return an item to any of their bookshops for a refund or exchange free of charge. Just make sure you bring the despatch note which accompanied your order.
- To locate the nearest Waterstones in your area you can use their Find Your Local Bookshop online app.
Free UK Returns by Post- Follow the instruction on the dispatch note that came with your order to return your order free of charge to the following address:
Freepost RRXX-SCKA-RSSZ
Waterstones Returns Department
Waterstones Book Hub
Unipart Logistics
Fifth Avenue, Centrum One Hundred
Burton-upon-Trent
DE14 2UZ
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International Returns
By Post
- You may send the items together with the despatch note showing your order number to the following address:
Waterstones Returns Department
Waterstones Book Hub
Unipart Logistics
Fifth Avenue, Centrum One Hundred
Burton-upon-Trent
DE14 2UZ.
- Make sure to write which items require in exchange or whether you would like a refund.
For further details, read their full Returning Items page.
Essential links
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Other information
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Gift Cards and Vouchers
Waterstones' range of gift cards and vouchers means that you can always find the right gift, whatever the occasion. They have gift cards for book-lovers, for students, and those who enjoy the theatre, too.
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Waterstones Rewards
The new Waterstones app has arrived! Join their new rewards scheme tailored for book lovers with exclusive perks and privileges. Now you can collect, redeem and check your points on the app – so there's no need for a physical loyalty card.
The Waterstones Children's Book Prize: The Shortlisted Titles
1st Class - £3.75
Overseas Courier DeliveryWestern Europe Delivery - £9.00 + £1 per additional item