What is Wickes?
Wickes was established in 1854 by Henry Dunn Wickes and his brother. They started out a modest operation in Michigan, USA as a local lumber business. The Wickes we know today started in the 1950s with the launching of a one-stop-shop for builders, offering them a complete range of construction products which are lower in prices than those in your local yards and merchants.
Wickes opened its first UK store in Manchester, UK in 1972, where it used a traditional DIY store model to sell to the trade, which made Wickes the first fixed-price builders’ merchant in the country.
The company also offers a variety of own-brand products and by the early 90s, they are almost a fully own-brand. Throughout the years, they’ve expanded their range to give their customers even better choices by including reliable and well-known brands such as Dulux, Bosch and Makita.
Currently, Wickes has over 230 stores in their 40 years of existence in the market. Aside from the numerous products they are offering, their customers have access to a range of How To guides, ideas and advice to provide them with the support they need with their home improvement projects. Since its first UK store launched in 1972, Wickes has improved and developed significantly, but the concept and spirit of their business remains the same to this day.
What does Wickes sell?
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The company supplies trade quality DIY and home improvement products which can be purchased or ordered in-store, online or by phone.
- Building Materials – their building supplies include Cement, Sheet Materials, Plastering and Timber.
- Kitchens – choose from their 28 kitchen offerings which include contemporary, classic and traditional styles.
- Gardens – from fencing to paving and quality Timber Decking, Wickes has numerous Garden products that you can choose from.
- Bathrooms – shop for bathroom tiles, designer radiators, toilets, accessories, showers, basins, taps, towel radiators and more. They also have 28 ranges of Bathroom Suites that come with up to 25 year guarantee on Pottery, 10 year Guarantee on Taps as well as next day delivery and Click and Collect delivery options.
- Doors & Windows – they have a wide range of doors and windows, with numerous styles and sizes to choose from. This includes softwood, hardwood, glazed and moulded, as well as fire doors for safety. Their windows range includes A Rated uPVC windows and also different varieties of VELUX roof windows.
- Flooring – transform the look of your home with traditional, modern, rustic and even contemporary floorings that you’re sure to find a colour and design to fit your home.
- Heating & Plumbing – the company stocks on a number of fittings including compression, end feed, solder ring, push fit and flexible options.
- Tiles – choose from the latest tile trends to create a unique look for your kitchen or bathroom.
- Security & Ironmongery – they offer a wide variety of door locks, latches, hinges, handles, knobs and security products to help protect your home.
- Paint & Interiors - whether you are looking for the latest designer radiator, a lighting feature, or are starting a painting and decorating project, you'll find what you need and plenty of home decorating ideas in our Paint & Interiors range.
- Tools & Workwear – this range feature everything you need for a project, from Safety Equipment to Workwear which includes footwear, clothing, jackets, overalls and protection for your eyes and ears.
- Nails, Screws & Adhesives – the company offers an extensive range of nails, screws, sealants and adhesives for bonding, fixing, waterproofing and weather proofing around the home with a professional finish.
- Timber & Sheet Materials - Wickes provides high quality timber and sheet material supplies including studwork timber, plywood, skirting board and fence panels.
- Electrical & Lighting – their range of Electrical products including switches & sockets and cables & conduits allows you to complete your project safely and professionally. Whilst their wide lighting range has everything from spotlights and downlights, to outdoor lighting.
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How do I contact Wickes?
Online, Store & General Enquiries
For enquiries or questions regarding store or online shopping, you can contact them through the following:
By e-mail: customerservices@wickes.co.uk
By Telephone: 0330 123 4123
In writing:
Wickes Customer Services
Rhosili Road, Brackmills,
Northampton NN4 7JE
Use their Store Locator if you need to contact one of their stores directly and to access all their contact information. For enquiries regarding an existing order, make sure to include your reference number.
Opening Hours:
Monday to Friday 08:00–20:00, Saturday 08:00–18:00 Sunday 10:00–16:00
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In-store Designed Kitchen and Bathrooms
Use their Online Form if you want to request an appointment for kitchen or bathroom. For help regarding your existing bathroom or kitchen order, contact the relevant customer service team:
If you have ordered a kitchen or bathroom without Wickes installation:
By email: homedelivery@wickes.co.uk
By telephone: 0344 892 2721
In writing :
Wickes Customer Services
Rhosili Road, Brackmills,
Northampton NN4 7JE
If you have ordered a kitchen or bathroom with Wickes installation:
By email: wickesinstallationservice@wickes.co.uk
By telephone: 0345 271 7371
In writing :
Wickes Customer Services
Rhosili Road, Brackmills,
Northampton NN4 7JE
Opening hours are Monday to Friday, 09:00-17:30
What are the delivery options for Wickes?
Free Click & Collect in 1 hour- Available during store opening hours, for items that are in stock.
- Simply select the click & collect option when adding items to your basket.
- You’ll get a text message when your order is ready to collect. You’ll need to show your order confirmation as well.
- Your order will be held at your chosen store for 24 hours. If you don’t collect if after this time, you’ll be contacted by a Wickes representative. After 5 days, we may cancel and refund your order.
Next Day Delivery- Order before 5pm and we’ll deliver the next day.
- We deliver Monday to Saturday between 7am and 6pm.
Choose Your Day Delivery- We’ll deliver on a day of your choice
- We deliver Monday to Saturday between 7am and 6pm
Deliver By Our Suppliers- Extended range items are delivered directly by Wickes’ approved suppliers.
- The Supplier will, once the goods are ready for despatch, advise you of the delivery day and time window either via SMS, email or telephone.
- They usually deliver Monday to Friday and the delivery will arrive separately to the rest of your order.
Same Day Delivery- Available for 7000 products.
- Delivery is between 10am and 8pm (or between 12pm and 5pm on Sundays), in a delivery slot of your choice.
- This option will be offered at the checkout if available.
Choose Your Hour Delivery- Your items will be delivered in a 1 hour delivery slot of your choice.
- Available for 7000 products.
- Delivery is between 10am and 8pm (or between 12pm and 5pm on Sundays
- This option will be offered at the checkout if available.
Big & Bulky Delivery- Order before 5pm and get your items the next working day, or on a day of your choice.
- Subject to available lorry space and item lead time.
- Delivery is on Monday to Saturday between 7am and 6pm.
- You’ll be able to choose your delivery day at the checkout.
- Some heavier products have a 7 working day lead time. They will always contact you by text or phone to confirm your delivery day.
How do I return an item to Wickes?
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Products Which Are Not Required
Any unused products can be returned within 30 days of delivery in its original condition. This right to return does not apply to bespoke or made to measure products.
Cancellation Rights
For cancelling online order and to receive a full refund, just complete the cancellation form on their website or by e-mailing them at mailto:customerservices@wickes.co.uk at any time before the Product is dispatched or within 14 days starting on the day after delivery. Don’t forget to include your order number, post code and telephone number. Delivery charges will not be refunded if the cancellation notice is received outside of this time.
Refunds will be made as soon as possible on or before 14 days upon showing their receipt of evidence. Refund will be made to the payment card used to place the order
Free Returns to Store
You can return any product to your nearest Wickes store together with the proof of purchase. Please note that Wickes Kitchen & Bathroom stores are unable to accept returns for Products purchased online.
Returns via courier
Email them at mailto: customerservices@wickes.co.uk or telephone on 0330 123 4123 with your order number and details of the product to be returned if you want to arrange for it to be collected. Wickes will arrange for a collection of the product by their chosen carrier.
Faulty or Damaged Products
Faulty or damaged products will be exchanged or refunded provided you notified Wickes of the product’s fault within 30 days of it being delivered to you.
Other information
PRICE PROMISE
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Basically this service means, if you find an equivalent product cheaper locally, Wickes will match it on price. You can use it before making a purchase or after making a purchase. The Duty Manager will decide if the Price Match Promise can be applied to your product of choice.
WICKES GIFT CARDS
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- Load and reload cards with any value between £1 and £500.
- Redeemable on over 12,500 products including power tools, work wear, kitchens and bathrooms.
- Spend in over 200 stores nationwide, 7 days a week, open early until late.
- Access to expert decorating advice and helpful hints and tips from our how to guides and colleagues in-store.
