Wickes was established in 1854 by Henry Dunn Wickes and his brother. They started out a modest operation in Michigan, USA as a local lumber business. The Wickes we know today started in the 1950s with the launching of a one-stop-shop for builders, offering them a complete range of construction products which are lower in prices than those in your local yards and merchants.
Wickes opened its first UK store in Manchester, UK in 1972, where it used a traditional DIY store model to sell to the trade, which made Wickes the first fixed-price builders’ merchant in the country.
The company also offers a variety of own-brand products and by the early 90s, they are almost a fully own-brand. Throughout the years, they’ve expanded their range to give their customers even better choices by including reliable and well-known brands such as Dulux, Bosch and Makita.
Currently, Wickes has over 230 stores in their 40 years of existence in the market. Aside from the numerous products they are offering, their customers have access to a range of How To guides, ideas and advice to provide them with the support they need with their home improvement projects. Since its first UK store launched in 1972, Wickes has improved and developed significantly, but the concept and spirit of their business remains the same to this day.
The company supplies trade quality DIY and home improvement products which can be purchased or ordered in-store, online or by phone.
Online, Store & General Enquiries
For enquiries or questions regarding store or online shopping, you can contact them through the following:
By e-mail: customerservices@wickes.co.uk
By Telephone: 0330 123 4123
In writing:
Wickes Customer Services
Rhosili Road, Brackmills,
Northampton NN4 7JE
Use their Store Locator if you need to contact one of their stores directly and to access all their contact information. For enquiries regarding an existing order, make sure to include your reference number.
Opening Hours:
Monday to Friday 08:00–20:00, Saturday 08:00–18:00 Sunday 10:00–16:00
In-store Designed Kitchen and Bathrooms
Use their Online Form if you want to request an appointment for kitchen or bathroom. For help regarding your existing bathroom or kitchen order, contact the relevant customer service team:
If you have ordered a kitchen or bathroom without Wickes installation:
By email: homedelivery@wickes.co.uk
By telephone: 0344 892 2721
In writing :
Wickes Customer Services
Rhosili Road, Brackmills,
Northampton NN4 7JE
If you have ordered a kitchen or bathroom with Wickes installation:
By email: wickesinstallationservice@wickes.co.uk
By telephone: 0345 271 7371
In writing :
Wickes Customer Services
Rhosili Road, Brackmills,
Northampton NN4 7JE
Opening hours are Monday to Friday, 09:00-17:30
Free Click & Collect in 1 hour
Next Day Delivery
Choose Your Day Delivery
Deliver By Our Suppliers
Same Day Delivery
Choose Your Hour Delivery
Big & Bulky Delivery
Products Which Are Not Required
Any unused products can be returned within 30 days of delivery in its original condition. This right to return does not apply to bespoke or made to measure products.
Cancellation Rights
For cancelling online order and to receive a full refund, just complete the cancellation form on their website or by e-mailing them at mailto:customerservices@wickes.co.uk at any time before the Product is dispatched or within 14 days starting on the day after delivery. Don’t forget to include your order number, post code and telephone number. Delivery charges will not be refunded if the cancellation notice is received outside of this time.
Refunds will be made as soon as possible on or before 14 days upon showing their receipt of evidence. Refund will be made to the payment card used to place the order
Free Returns to Store
You can return any product to your nearest Wickes store together with the proof of purchase. Please note that Wickes Kitchen & Bathroom stores are unable to accept returns for Products purchased online.
Returns via courier
Email them at mailto: customerservices@wickes.co.uk or telephone on 0330 123 4123 with your order number and details of the product to be returned if you want to arrange for it to be collected. Wickes will arrange for a collection of the product by their chosen carrier.
Faulty or Damaged Products
Faulty or damaged products will be exchanged or refunded provided you notified Wickes of the product’s fault within 30 days of it being delivered to you.
PRICE PROMISE
Basically this service means, if you find an equivalent product cheaper locally, Wickes will match it on price. You can use it before making a purchase or after making a purchase. The Duty Manager will decide if the Price Match Promise can be applied to your product of choice.
WICKES GIFT CARDS
